{"id":3674012,"url":"https://alion.io/job/nagorik-customer-support-executive-cs","title":"Customer Support Executive (CS)","company":{"id":679266,"name":"Nagorik","domain":"nagorik.tech","url":"https://alion.io/company/nagorik","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dhaka, Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-03T07:26:40Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T14:46:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Nagorik is a product and service development company based in Bangladesh. We build digital products in areas like VPN, wallets, edtech, and AI.\nWith a team of 125 skilled employees, we have served 200+ clients worldwide over the past five years. We work with mobile financial services, telecom companies, enterprises, and startups. Around 3.7M+ people actively use our products or services every month.\nOur mission is to grow our product portfolio and help businesses around the world succeed by creating powerful, easy-to-use digital products that improve operations, enhance user experience, and support sustainable growth.\n Key Responsibiities\n1. Respond promptly to customer inquiries via phone, WhatsApp, Facebook, website, email, and other communication channels.\n2. Provide accurate information about services, pricing, promotions, and booking process.\n3. Handle customer bookings and ensure all customer information is accurately entered into the system.\n4. Confirm bookings and communicate service schedules with customers.\n5. Coordinate with the Operations Team to ensure smooth service delivery.\n6. Communicate customer requirements and special instructions to the assigned Service Professional (SP) team.\n7. Manage booking modifications, rescheduling, cancellations, and hold requests in accordance with company policies.\n8. Follow up with customers after service completion to collect feedback, ratings, and reviews.\n9. Handle customer complaints professionally and coordinate with the relevant team for timely resolution.\n10. Create and manage follow-up or revisit requests when required.\n11. Maintain accurate customer records, booking history, and complaint logs in the company portal.\n12. Promote additional services and solutions based on customer needs.\n13. Monitor customer satisfaction and work towards improving the overall customer experience.\n14. Prepare daily, weekly, and monthly reports related to bookings, customer feedback, complaints, and performance.\n15. Ensure all customer interactions comply with SOPs, service standards, and communication guidelines.\n16. Maintain confidentiality of customer information and company data.\n17. Perform any other customer service-related duties assigned by management.\n Bachelor’s degree in any discipline.\n\nExcellent communication skills in Bangla and English.\n\nAbility to handle multiple communication platforms efficiently.\n\nPrior experience in customer support or community management will be an added advantage.\n\nBasic understanding of mobile apps and digital services.\n\n What you will get from us\nA competitive salary according to your experience\nTwo festival bonuses\nYearly increment based on the performance\nHealth Insurance and Wellness Programs\nComplimentary Breakfast, Lunch, and Evening Snacks\nFlexible working hours\nYou will be joining a fast-moving and progressive company that prides itself of being at the forefront of software development and security services\nA real chance to grow very rapidly - the team is growing which means that there's plenty of room for personal development\nThe possibility to really see an impact and to see how your work affects the end result","description_format":"text","description_chars":3154,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-03T10:09:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":72,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/nagorik-customer-support-executive-cs","json_url":"https://alion.io/job/nagorik-customer-support-executive-cs.json","meta":{"generated_at":"2026-11-06T15:35:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679266},"rest":"https://alion.io/mcp/rest/get_company?id=679266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnagorik-customer-support-executive-cs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnagorik-customer-support-executive-cs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnagorik-customer-support-executive-cs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nagorik-customer-support-executive-cs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnagorik-customer-support-executive-cs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3674012}},{"tool":"search_jobs","arguments":{"company":"nagorik.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3674012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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