{"id":690854,"url":"https://alion.io/job/nakedmd-patient-experience-concierge","title":"Patient Experience Concierge","company":{"id":678307,"name":"NakedMD","domain":"nakedmd.com","url":"https://alion.io/company/nakedmd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Costa Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-19T00:53:29Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"NakedMD is a leading medical aesthetics and wellness brand, renowned for delivering personalized services and memberships to clients seeking premium care. Based at our Newport Beach headquarters, our centralized call center is the heart of patient engagement, ensuring every interaction reflects our commitment to excellence and discretion.As a Concierge Representative, you will play a pivotal role in shaping the patient experience, acting as the first point of contact and guiding individuals through their aesthetic and wellness journey. You will collaborate closely with studio teams and report directly to the Concierge Manager, contributing to individual and team targets for appointment conversion, membership enrollment, and call quality.\nKey responsibilities include:\nHandle inbound and outbound patient communications via phone, text, and digital messaging, providing prompt and professional responses.\nDeliver accurate information on services, pricing, memberships, and promotions, guiding patients through treatment options.\nSchedule, reschedule, and confirm appointments across multiple locations, coordinating complex treatment plans and managing calendars with studio teams.\nSend reminders and confirmations to minimize no-shows, and conduct proactive outreach for reactivation, follow-ups, check-ins, and promotional campaigns.\nFollow up on unclosed inquiries and consultations, driving appointment conversion and membership enrollment.\nDocument all interactions and outbound activity in the CRM/practice management system, maintaining meticulous records.\nPresent and explain membership options, ensuring patients understand the value and benefits of NakedMD offerings.\nStay current on all services and promotions, maintaining HIPAA-compliant handling of patient information at all times.\nEscalate complex concerns and clinical questions to the Concierge Manager, and actively contribute to continuous improvement in call handling and patient engagement.\nRequirements\nRequired Qualifications:\nHigh school diploma\nOnsite in Costa Mesa\n1-3 years of call center experience\nExperience using a CRM to document customer or patient interactions\nExperience using scheduling software to book, reschedule, and confirm appointments\nExperience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships\nHIPAA knowledge and experience handling patient information in a HIPAA-compliant manner\nAuthorized to work in the United States\nOpen Availability to work Friday and Saturday shifts as part of a Monday-Saturday schedule; 5 days a week Full-time.\nPart time employees: Friday and Saturday + 1 weekday ( 3 days a week) non-negotiable availability \nPreferred Qualifications:\nBackground in medical spa, healthcare, luxury retail, or hospitality settings\nExperience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role\nExperience using BLVD (Boulevard) for CRM, scheduling, or practice management\nBilingual proficiency in any language\nBenefits\nCompetitive hourly compensation of $20-$25 per hour\nComprehensive health insurance including medical, dental, and vision coverage\nEmployee discounts on NakedMD services and memberships\nOpportunities for professional development and training\nSupportive, team-oriented work environment at our Newport Beach headquarters","description_format":"text","description_chars":3367,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Aesthetic Medicine & Plastic Surgery"],"lifecycle":[{"event":"open","at":"2026-09-11T00:59:19Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.392,"p_room":0.36,"age_days":75,"expected_fill_days":40,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":true},"html_url":"https://alion.io/job/nakedmd-patient-experience-concierge","json_url":"https://alion.io/job/nakedmd-patient-experience-concierge.json","meta":{"generated_at":"2026-10-19T03:24:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1934,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678307},"rest":"https://alion.io/mcp/rest/get_company?id=678307"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnakedmd-patient-experience-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnakedmd-patient-experience-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnakedmd-patient-experience-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nakedmd-patient-experience-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnakedmd-patient-experience-concierge"}]}