Admin & Operation Internship (Consultation)

Position: Admin & Operation Internship (Consultation)

Location: Hybrid role - our KL office based in Semantan, near MRT Semantan.

Allowance: RM 800 per month

Job Responsibilities:

Administrative & Data Management

• Data Cleaning and Entry: Process mass consultations sessions data via google sheet and enter session details and data into designated client systems.
• Onboarding and Setup: Support consultant onboarding and profile setup, manage consultation resources, and update website content related to services.

Consultation Services Coordination

• Member Engagement: Assist members and consultants in booking and managing consultation sessions, including finding convenient time slots and matching members with suitable consultants.
• Consultant Support: Guide consultants on best practices, from using additional resources to ensuring a supportive environment for members.
• Set up booking links, coordinate schedules for client onsite events.
• Operations & Issue Resolution: Collaborate with the other teams to solve any service-related issues and refine consultation processes to improve user experience.

What We're Looking For:

• Fluent in English with strong communication skills
• Proficient in Google Workspace (Docs, Sheets, Slides)
• Detailed oriented and comfortable working with data and basic data analytics
• Passion for the health and wellness industry
• Ability to manage tasks, meet deadlines, and work in a fast-paced environment.
• [Occasional] Flexibility to work on weekends when needed, with fair compensation for any additional hours.

Nice to Have (But Not Required) :

• Bachelor’s degree in a health-related field (e.g., Psychology, Nursing, Social Work, Nutrition, Public Health, Medicine, Exercise Physiology, Health Education, or similar)
• Proficiency in a second language (e.g., Bahasa Malaysia, Mandarin, Tamil)
• As we are a dynamic startup, responsibilities and tasks may evolve over time to align with our growth and objectives. Any changes to the role will be communicated clearly and promptly by your manager.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Highly organized, proactive, and comfortable navigating ambiguity.
• Bonus if you have prior experience in healthcare projects, internships, or volunteering in clinical or patient-focused settings.