{"id":2767727,"url":"https://alion.io/job/nam-info-servicenow-architect","title":"ServiceNow Architect - ITSM/CMDB","company":{"id":3800966,"name":"Nam Info","domain":"nam-it.com","url":"https://alion.io/company/nam-info-inc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":18},"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-08-29T09:50:09Z","employer_posted_date":null,"last_verified_at":"2026-08-29T09:50:09Z","board_verified":false,"closed_at":null,"days_open":63,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":63},"description":"Job Title: ServiceNow Architect\n\nWork Location: Bangalore\n\nMode Of Work: Hybrid\n\nExperience: 9+ Years\n\nNotice Period: Immediate to Max 15 days\n\nMandatory Skills: ServiceNow Architecture, ITSM, CMDB\n\nNumber of Interview Rounds: 3 levels\n\nAs a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers.\n\nResponsibilities:\n\n- Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery.\n\n- Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures.\n\n- Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications.\n\n- Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.\n\n- Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations.\n\n- Design and oversee integrations between ServiceNow modules and other systems.\n\n- Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges.\n\n- Establish and enforce ServiceNow development standards, coding best practices, and change management procedures.\n\n- Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.\n\n- Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches.\n\n- Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable.\n\n- Advise leadership on strategic platform capabilities, technical direction, and roadmap planning.\n\n- Knowledge of the WSD and Health and Safety module and understanding of the real estate domain is a nice plus.\n\nWhat we are looking for:\n\n- ServiceNow Certified Master Architect (CMA) certification (highly desirable).\n\n- 8+ years of experience in IT service management and enterprise architecture.\n\n- 5+ years of hands-on experience implementing and customizing ServiceNow solutions.\n\n- Experience with WSD and HSE modules desirable.\n\n- Proven experience architecting complex, multi-instance ServiceNow environments.\n\n- Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements.\n\n- Strong understanding of web services, REST/SOAP APIs, and middleware technologies.\n\n- Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.\n\n- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices.\n\n- Exceptional verbal and written communication skills, able to interact with all levels in the organization.\n\n- Comfortable with constantly evolving and changing priorities, enjoys new challenges.\n\n- Experience with business analysis or functional real estate knowledge in the professional services industry a plus.\n\nSkills\nServiceNow, ITSM, CMDB, Solution Architect, ServiceNow Architect, ServiceNow Implementation, Solution Implementation","description_format":"text","description_chars":3722,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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