ADA Coordinator

Position: ADA Coordinator

Supervisor: Program Supervisor

Status: Non-Exempt

Summary

Under the direct supervision, the ADA Coordinatore will have the primary day-to-day responsibility of facilitating the implementation of the policies and procedures related to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). The Specialist will ensure that individuals subject to Section 504 and the ADA are not denied the opportunity to participate in, receive benefits from, or otherwise be discriminated against on the basis of a disability while participating in the Housing Choice Voucher (HCV) program.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work performed under this position. This is not a complete listing of all responsibilities or skills required. Other duties may be assigned

• Remove barriers to requesting reasonable accommodation and ensure requests can be submitted quickly and effectively.
• Properly document all reasonable accommodations received orally or in writing from applicants and participants (or someone on their behalf).
• Assist applicants and participants, by effective follow through, of the need for a reasonable accommodation.
• Provide related training and education to staff, applicants, and participants, as necessary, on the Agency’s Reasonable Accommodation policies and procedures;
• Oversee and assure timely processing and responses to a variety of reasonable accommodations requests from HCV applicants and participants.
• Ensure the security of sensitive/confidential medical information
• Compose and provide timely distribution of responses, letters/correspondence and transactions (e.g. interim recertification’s)
• Attend all required training to remain aware of new interpretation of the ADA.
• Serve as a liaison between Housing Choice Voucher Program and the PHA, ADA Coordinator to ensure problems are resolved and that disabled individuals receive necessary services.
• All other duties as assigned.

BEHAVIORAL COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.
• Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal

  and external customers; talk and act with customers in mind; and recognize working colleagues as customers.

• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
• Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

Desired Qualifications:

• A minimum of two years of progressively responsible work experience
• Knowledge of federal and state disability laws regarding access for people with disabilities; specifically,related to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA)
• Ability to read, interpret and understand and apply regulations, Federal, State, local laws and codes
• Ability to establish and maintain effective working relationships with stakeholders, internal and external customers
• Ability to communicate effectively both verbally and in writing
• Strong problem solving skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Advanced knowledge of Microsoft Office Products, including: Excel, Word, Outlook