{"id":2238111,"url":"https://alion.io/job/nanmckay-assistant-program-manager","title":"Assistant Program Manager","company":{"id":2527058,"name":"NanMcKay","domain":"nanmckay.com","url":"https://alion.io/company/nanmckay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":70,"open_postings":16,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4158},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T19:05:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-16T05:49:16Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"JOB DESCRIPTION\nPOSITION: Assistant Program Manager SUPERVISOR: Program Director\nSTATUS: Exempt\nSUMMARY:\nThe Assistant Program Director provides leadership, day-to-day oversight and direction to a Department. The Assistant Program Director supports, and in the absence of the program director, is responsible for planning, development, implementation and monitoring of the assigned Housing Choice Voucher program. The incumbent is responsible for interpreting federal, state, and local regulations regarding the implementation of program, and make policy recommendations to ensure departmental compliance. Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals. Essential duties include working through the Team Supervisors; enabling them to foster a culture of customer service excellence, monitor production, conduct quality control, and ensure data integrity of transactions completed. Collaborates with Team Supervisors to ensure compliance with PHA Administrative Plan, Standard Operating Procedures, and HUD Regulations.\nSUPERVISION RECEIVED AND EXERCISED:\nOperates under the direct, general supervision of the Program Director; the Assistant Program Director exercises supervision over 8-12 employees directly and 70-90 employees indirectly. \nESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. \nMonitor production, quality control and data integrity of transactions completed by Teams. \nEnsure Teams meet and/or exceed NMA performance standards. \nEnsure each Team’s compliance with the PHA’s Administrative Plan, Standard Operating Procedures and HUD regulations. \nDetermine Team staffing and training needs; Coordinate and provide appropriate recruiting, training, coaching, and leadership. \nEnsure timely completion of Performance Plans, evaluations, and disciplinary actions by Supervisors. \nMonitor and approve direct staff time sheets. \nEnsure Teams provide professional and comprehensive customer service to internal and external customers. \nEvaluate procedures and processes and provide recommendations for program excellence and performance improvements. \nPromote open communication among teams, departments, and divisions. \nProvide excellent customer service to participants, owners, co-workers, clients, and vendors when required with escalated cases. \nDepartment and Division Strategic Planning \nBudget development, implementation monitoring \nObtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment. \nPerforms other duties as assigned. \nBEHAVIORAL COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:\nLeadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials, or programs by providing regular feedback and reinforcement to appropriate staff as required. \nPerformance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition. \nCustomer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers. \nEffective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively. \nQuality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. \nResponsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.\nIntegrity: Must abide by strict ethical standards, integrity, objectivity, and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest. \nDESIRED QUALIFICATIONS:\nEducation equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field (Master’s Degree preferred). \nA minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field. \nPHM and HCVEM must be obtained within 120 of employment Ability to interpret and implement regulations pertaining to the program. \nMust be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.","description_format":"text","description_chars":5318,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T00:29:46Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.529,"p_room":0.9,"age_days":23,"expected_fill_days":38,"reasons":["conf:12","stale_co","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nanmckay-assistant-program-manager","json_url":"https://alion.io/job/nanmckay-assistant-program-manager.json","meta":{"generated_at":"2026-10-16T10:55:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2527058},"rest":"https://alion.io/mcp/rest/get_company?id=2527058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnanmckay-assistant-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnanmckay-assistant-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnanmckay-assistant-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nanmckay-assistant-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnanmckay-assistant-program-manager"}]}