{"id":2238124,"url":"https://alion.io/job/nanmckay-call-center-representative","title":"Call Center Representative","company":{"id":2527058,"name":"NanMcKay","domain":"nanmckay.com","url":"https://alion.io/company/nanmckay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":68,"open_postings":15,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2023-04-25T16:22:00Z","employer_posted_date":"2023-04-25","last_verified_at":"2026-10-12T14:42:33Z","board_verified":true,"closed_at":null,"days_open":1266,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1265},"description":"POSITION: Customer Service Representative\nSUPERVISOR: Customer Service Supervisor\nSTATUS: Non-Exempt\nDEPARTMENT: Call Center\nSUMMARY\nThe position duties include a wide range of call center activities related to providing Customer service to Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders.\nSUPERVISION RECEIVED AND EXERCISED:\nOperates under the direct general supervision of a Supervisor; the Customer Service\nRepresentative exercises no supervision over other employees.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nThe below statements are intended to describe the general nature and scope of work\nbeing performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.\nReceive and respond accurately and professionally, to customer inquiries/concerns\nreceived via telephone, email or office visit.\nRespond to all of the customer’s inquiries utilizing all available resources and program knowledge; researching and exploring answers\nIdentify and escalate unresolved inquiries to management\nAccurately and thoroughly record all interactions in the PHA system of record\nDefuse and deescalate irate customers as to ensure great customer experience\nVerify and update customer information\nIdentify and escalate priority issues\nPerform data entry into SharePoint, and PHA business system\nProvide excellent customer service to participants, landlords, co-workers, clients and\nVendors\nObtain certification in Housing Choice Voucher Basics within 120 days of employment\nEnsure regular attendance and punctuality\nPerform other duties as assigned\nDESIRED QUALIFICATIONS:\nHigh School Diploma; Education equivalent to a two-year degree from a regionally\naccredited institution in Public Administration, Social Science or a closely related field\npreferred; Alternatively, a minimum of two years of progressively responsible work\nexperience for a public agency, or related work in the social service, community service,\ncustomer service and/or call center environments.\nMust be able to communicate effectively both orally and in writing (bilingual\nEnglish/Spanish or English/Creole preferred); possess strong typing and computer skills\nwith knowledge of Microsoft Office products; possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.\n$17.50 Per Hour","description_format":"text","description_chars":2416,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T00:29:46Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.098,"p_room":0.28,"age_days":1265,"expected_fill_days":29,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/nanmckay-call-center-representative","json_url":"https://alion.io/job/nanmckay-call-center-representative.json","meta":{"generated_at":"2026-10-12T18:30:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2527058},"rest":"https://alion.io/mcp/rest/get_company?id=2527058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnanmckay-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnanmckay-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnanmckay-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nanmckay-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnanmckay-call-center-representative"}]}