{"id":1137370,"url":"https://alion.io/job/nanyang-technological-university-lead-student-care","title":"Lead, Student Care","company":{"id":98222,"name":"Nanyang Technological University","domain":"ntu.edu.sg","url":"https://alion.io/company/nanyang-technological-university","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":158,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":182000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":55},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:44:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T21:24:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Lead, Student Care\nSchool of Electrical and Electronic Engineering (EEE) - Undergraduate Office\nThe EEE Undergraduate Office is seeking a Lead, Student Care to serve as the School’s Student Care Manager. The role leads individual pastoral care and complex student cases, academic intervention and at-risk follow-up, student discipline coordination and student-care governance, working closely with faculty, academic administrators and relevant University professional services.\nKey Responsibilities\nLead individual student pastoral-care cases, including complex, sensitive and high-risk matters, and ensure appropriate assessment, follow-up, referral and escalation.\nOwn academic intervention and at-risk student follow-up, coordinating actions with faculty, programme coordinators and academic administration colleagues.\nCoordinate School-level student discipline and conduct cases, including documentation, fact-finding, communication and management escalation.\nSupport care-related Leave of Absence, withdrawal, reinstatement and financial/well-being referrals without duplicating process ownership held by other teams.\nMaintain clear crisis and escalation pathways and work closely with the University Wellbeing Office and other relevant professional services.\nDevelop and maintain student-care SOPs, case-management practices, confidential records, reporting and trend analysis.\nSupervise the Assistant Manager, SEN & Student Support Programmes and maintain clear interfaces with SEN/support programmes, Student Life and Academic Operations.\nRequirements\nBachelor’s degree in Counselling, Psychology, Social Sciences, Social Work, Education, Student Affairs or a related discipline; candidates with substantial relevant experience from other disciplines may also be considered.\nAt least 5 years of relevant experience in higher education, student affairs, student support, social services, counselling-related administration, case management or a related field.\nDemonstrated ability to manage sensitive or complex cases, exercise sound judgement and work effectively with multiple stakeholders.\nStrong interpersonal, communication, organisation and documentation skills, with high standards of confidentiality and discretion.\nExperience supervising or coaching staff and improving student-support processes is preferred.\nWe regret to inform that only shortlisted candidates will be notified.\nHiring Institution: NTU","description_format":"text","description_chars":2420,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Hardware","Higher Education","Lasers & Photonics"],"lifecycle":[{"event":"open","at":"2026-09-23T08:44:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-24T00:35:14Z"},"pay":null,"html_url":"https://alion.io/job/nanyang-technological-university-lead-student-care","json_url":"https://alion.io/job/nanyang-technological-university-lead-student-care.json","meta":{"generated_at":"2026-09-24T00:35:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}