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This role manages order-related communication, helps resolve service and logistics issues, and coordinates with cross-functional teams to support accurate order processing, product availability, and a positive customer experience\n\nHow You Will Make an Impact\nManage customer and internal inquiries related to orders, shipments, and inventory through electronic and phone communication.\nProactively communicate supply chain issues and provide alternative solutions to customers.\nReview and process customer orders and returns in accordance with internal and customer-specific requirements.\nSupport supply chain coordination by communicating product availability to forecasting, production planning, marketing, and/or sales teams.\nCoordinate logistics through ongoing communication with internal and external shipping teams and carriers.\nMaintain customer information systems by keeping contact information and processing requirements current.\nServe as an information hub, coordinating with internal and external teams to process custom product orders.\nPerform additional duties as needed to support customer needs.\n\nThe Essentials\nHigh School Diploma or GED Required\n2+ years of experience in Customer Service is a plus\nStrong attention to detail with accurate data entry, review, and analysis skills.\nExcellent communication skills with the ability to navigate conflict professionally and effectively.\nAbility to work effectively both independently and as part of a team.\n\nWe don’t just hire great people—we take care of them.\nCompetitive salary and incentives\nTime off that lets you recharge\nRetirement savings options\nGrowth opportunities that elevate your career\nComprehensive Medical, Dental, and Vision benefits\nPet insurance—because your furry friends matter too\n\nStay Connected- follow us on LinkedIn and explore more on our website:Hoffmaster: Overview | LinkedInHome | Hoffmaster\n#HGISalary2920 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