{"id":3712925,"url":"https://alion.io/job/naples-jet-center-call-center-trainer","title":"Call Center Trainer","company":{"id":4498107,"name":"Naples Jet Center","domain":"naplesjetcenter.com","url":"https://alion.io/company/naples-jet-center","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T22:25:56Z","employer_posted_date":null,"last_verified_at":"2026-11-03T22:25:56Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":", 40 hours per weekPosition: Call Center TrainerCompany Description:Naplesjetcenter is a leading private aviation company that provides exceptional services to its clients. With a focus on safety, luxury, and efficiency, we strive to exceed our customers' expectations every day. Our call center plays a crucial role in our operations, ensuring that all communication with our clients is smooth and efficient.\nJob Description:We are seeking a highly motivated and experienced Call Center Trainer to join our team at Naplesjetcenter. As a Call Center Trainer, you will be responsible for developing and delivering training programs to our call center staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.\nResponsibilities:\nDevelop and deliver training programs for call center staff on customer service, company policies and procedures, and product knowledge\n\nCreate training materials, including manuals, presentations, and other resources\n\nConduct training sessions for new hires and ongoing training for existing staff\n\nMonitor and evaluate the performance of call center staff and provide feedback and coaching as needed\n\nIdentify training needs and make recommendations for improvement\n\nKeep up-to-date with industry trends and best practices in customer service and call center operations\n\nCollaborate with other departments to ensure consistency in messaging and customer service standards\n\nAssist with the development and implementation of new call center processes and procedures\n\nMaintain accurate training records and provide reports on training progress and outcomes\n\nRequirements:\nBachelor's degree in business, communication, or a related field\n\nMinimum of 2 years of experience in call center training or a similar role\n\nExcellent communication and interpersonal skills\n\nStrong knowledge of customer service principles and practices\n\nProven experience in developing and delivering training programs\n\nAbility to adapt to changing priorities and work in a fast-paced environment\n\nProficient in Microsoft Office and other training software\n\nPrior experience in the aviation industry is a plus\n\nBenefits:- Competitive salary\nComprehensive health, dental, and vision insurance\n\n401(k) retirement plan with company match\n\n- Paid time off and holidays\nOpportunities for career growth and development within the company\n\nIf you are passionate about providing exceptional customer service and have a strong background in call center training, we encourage you to apply for this exciting opportunity at Naplesjetcenter. Join our dynamic team and be part of a company that is committed to excellence in private aviation.\nOriginally posted on Himalayas","description_format":"text","description_chars":2702,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Venues","General Aviation"],"lifecycle":[{"event":"open","at":"2026-11-03T23:28:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/naples-jet-center-call-center-trainer","json_url":"https://alion.io/job/naples-jet-center-call-center-trainer.json","meta":{"generated_at":"2026-11-06T12:23:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4498107},"rest":"https://alion.io/mcp/rest/get_company?id=4498107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnaples-jet-center-call-center-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnaples-jet-center-call-center-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnaples-jet-center-call-center-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/naples-jet-center-call-center-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnaples-jet-center-call-center-trainer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3712925}},{"tool":"search_jobs","arguments":{"company":"naplesjetcenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3712925},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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