{"id":1148556,"url":"https://alion.io/job/nasafcu-branch-member-service-associate-bowie-md","title":"Branch Member Service Associate - Upper Marlboro, MD","company":{"id":679532,"name":"Nasafcu","domain":"nasafcu.com","url":"https://alion.io/company/nasafcu","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Marlboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":173000,"period":"year","method":"role_country_seniority_unknown","sample_n":3603},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T14:21:49Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:50:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules - YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity. This role will require travel to other locations on an as needed basis. You must have reliable transportation. Must have current or previous banking experience and experience opening new personal accounts.\nJob Duties and Responsibilities\nEmpathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.\nIdentifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.\nResponds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.\nProcesses a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.\nHandles complex member situations such as deceased member, guardianships, and representative payee accounts.\nHandles consumer loan application processing, document collection, and disbursements.\nAdvises members regarding available insurance protection (life, disability, gap, etc.).\nAll MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.\nAll MSAs may be assigned duties to support other areas in the Credit Union.\nAll MSAs are expected to support the Call Center queues (phone and email).\nEducation and Experience: Member Service Associate II\nHigh school diploma or general education degree (GED).\nBank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.\nExperience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.\nMember Service Associate III\nHigh school diploma or general education degree (GED).\nBank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.\nAdvanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.\nAdvanced sales/cross-selling experience.\nOur generous benefit package includes:\nSalary: Position is overtime eligible.\nBranch MSA II: $23 - $24.50\nBranch MSA III: $26 - $27.50\nWork Schedule: All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday.Specific shifts will be scheduled based on branch location operating hours\nNASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.\n+Insurance coverage begins the 1st day of the month, following 30 days after hire date.\n*100% Credit Union-Paid\nHealth Insurance (Choice of two nationwide PPO plans)\nHigh-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*\nLow-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +\nDental Insurance: Generous employer contribution toward premium+\nVision Insurance: Generous employer contribution toward premium+\nLong-term Disability Insurance+*\nFlexible Spending Medical Account (FSA)+\nFlexible Spending Dependent Care Account+\nHealth Savings Account (HSA)+\nVoluntary Supplemental Life Insurance+\nVoluntary Dependent Life Insurance+\nVoluntary Short-term Disability Insurance+\n401(k) with employer match up to 6% and immediate 100% vesting\nGain Sharing Bonus (eligibility rules apply) *\nLife Insurance/AD&D+*\nVacation Leave (excluding Outside Loan Officers)\nSick and Safe Leave\n11 Paid Holidays\nEducation Assistance\nEmployee Referral Bonus*\nCredit Union Membership Eligible\nEmployee Assistance Program+*\nIdentity Theft Protection (Additional fee to add family members) +*\nPet Health Insurance\nEmployee Discount Program\nAll benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.\nWe're Stronger Together\nAt NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.","description_format":"text","description_chars":5214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Education assistance","Health insurance","Insurance coverage","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T16:36:51Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:1","win:early"],"computed_at":"2026-09-23T21:40:35Z"},"pay":null,"html_url":"https://alion.io/job/nasafcu-branch-member-service-associate-bowie-md","json_url":"https://alion.io/job/nasafcu-branch-member-service-associate-bowie-md.json","meta":{"generated_at":"2026-09-23T21:40:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}