{"id":4008230,"url":"https://alion.io/job/nasdaq-client-success-analyst","title":"Client Success Analyst","company":{"id":2948,"name":"Nasdaq","domain":"nasdaq.com","url":"https://alion.io/company/nasdaq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":30,"ghost_share":0,"stale_share":0.5,"repost_share":0.033,"time_to_fill_p50_days":41,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-10T08:36:19Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T08:36:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Client Success Analyst reporting to the Head of APAC Client Success, you'll play a critical role in helping institutional investors and investment managers unlock the full value of Dasseti's platform - supporting ESG data collection, sustainability reporting, and portfolio-level insights at every stage of the investment lifecycle.\nYou'll thrive in this position if you're client-focused, analytically minded, and bring a genuine passion for ESG and sustainable finance to a fast-paced, high-impact fintech environment. While this role will cover a broad range of clients within the investment management industry, there will be a focus on ESG clients.\nKey Responsibilities\nGuide clients through onboarding and platform adoption, configuring end-to-end workflows (entity management, questionnaires, portfolio structures, data analytics and reporting).\nAdvise clients on how to align platform configuration with key ESG frameworks and regulations, including TCFD, SFDR (PAI indicators), EDCI, and PCAF financed emissions methodologies.\nAct as the primary point of contact for functional and technical queries, bridging client needs and internal data, reporting, and product teams.\nLead investigation and resolution of data incidents, tracing root causes across system logs, audit trails, and portfolio imports.\nContribute to client retention and growth by participating in business reviews, identifying expansion opportunities, and proactively managing client health.\nRequired Qualifications\nBachelor's degree in Business, Finance, Economics, Environmental Science, Sustainability, or a related field, or equivalent practical experience.\n3-5 years of experience in Client Success, Account Management, or a similar client-facing role within a SaaS environment.\nDemonstrable experience with ESG and sustainability data, carbon accounting, or sustainability reporting frameworks (e.g., TCFD, SFDR, EDCI, GHG Protocol, PCAF).\nStrong analytical and problem-solving skills, with the ability to translate complex client requirements into practical platform solutions.\nAdvanced proficiency in Microsoft Excel for data analysis and reporting.\nClear communicator with excellent organizational skills and the ability to manage multiple priorities in a global, fast-moving environment.\nPreferred Qualifications\nExperience with Power BI or similar business intelligence tools, including data dictionaries and data models.\nFamiliarity with industry classification systems (e.g., NACE, GICS) and investment structures (funds, entities, look-through).\nA relevant ESG qualification (e.g., CFA Certificate in ESG Investing) or experience supporting institutional investors and senior client stakeholders.\nThis position will be located in Hong Kong and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change.\nBenefits & Rewards\nWe offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).\nWe utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.\nCome as You Are\nNasdaq is an equal opportunity employer. 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