{"id":2031812,"url":"https://alion.io/job/nasdaq-specialist-client-managed-services-business-services","title":"Specialist - Client Managed Services - Business Services","company":{"id":2948,"name":"Nasdaq","domain":"nasdaq.com","url":"https://alion.io/company/nasdaq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-07T14:33:24Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T02:05:10Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":14},"description":"As a Specialist in Client Managed Services - Business Services, reporting to Director - Client Managed Services, you'll play a critical role in delivering first-line functional support to Nasdaq's cloud clients, helping them get maximum value from the Calypso platform.\nYou'll thrive in this position if you're client-focused, analytically sharp, and passionate about capital markets - with the ability to work across global teams and complex financial environments to resolve issues and drive continuous improvement.\nKey Responsibilities\nServe as the primary functional contact for cloud clients, supporting their day-to-day use of Calypso across front office, treasury, risk, compliance, operations, and accounting.\nInvestigate, diagnose, and resolve operational issues reported by client users, identifying root causes and recommending solutions to prevent recurrence.\nReview and advise on clients' functional configuration of the Calypso platform, implementing approved changes as needed.\nMonitor scheduled task execution, real-time interface exceptions, and system performance, escalating and coordinating fixes where required.\nPartner with internal product support teams to document, validate, and prioritize software defects and hotfix deployments in client test environments.\nRequired Qualifications\nMaster's degree in Finance, Mathematics, Business, Computer Science, or a related field, or equivalent practical experience.\nProven years of experience in the capital markets sector, with a background in Business Analysis or Operations.\nStrong knowledge of financial products including Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX, Structured Products, and Futures and Options - including pricing, settlement, and lifecycle management.\nSolid understanding of risk, pricing analytics, P&L reporting, settlement processing, book structure, accounting, and collateral management.\nExcellent verbal and written communication skills in English, with the ability to engage clearly with global clients and internal stakeholders.\nPreferred Qualifications\nProfessional qualification such as CFA, IMC, CISI, or equivalent postgraduate finance certification.\nHands-on experience with Calypso or comparable platforms such as Murex, Finastra (Summit or Kondor+), Aladdin, or SimCorp.\nFamiliarity with market data sources, third-party systems, and regulatory frameworks affecting investment banks and asset managers.\nThis position will be located in Wroclaw and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.\nCome as You Are\nNasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.\nWe are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.\nWe ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.\nBenefits & Rewards\nWe offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.\nThe annual gross base pay for this role is zł117,000 - zł228,000. At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that’s appropriate for this role. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:Competitive base salary \nAnnual bonus \nAnnual equity grant \nEmployee Stock Purchase Plan offering discounted company shares \nPension plan PPK \n26 vacation days\n6 additional flex days per year\nWork from (almost) anywhere - up to 20 days/year\nPaid time off for volunteer work - up to 2 days/year\nComprehensive Health Insurance program\nGroup Life Assurance\n24/7 mental health support for you and your family\nGlobal mentoring program\nUnlimited access to e-learning platforms\nHybrid work setup\nModern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks","description_format":"text","description_chars":4394,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Stock Exchanges & Market Infrastructure","RegTech, AML & Compliance","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-07T14:33:24Z"},{"event":"close","at":"2026-10-11T06:38:08Z"},{"event":"reopen","at":"2026-10-16T22:57:25Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.567,"p_room":1,"age_days":13,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/nasdaq-specialist-client-managed-services-business-services","json_url":"https://alion.io/job/nasdaq-specialist-client-managed-services-business-services.json","meta":{"generated_at":"2026-10-22T06:10:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2948},"rest":"https://alion.io/mcp/rest/get_company?id=2948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnasdaq-specialist-client-managed-services-business-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnasdaq-specialist-client-managed-services-business-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnasdaq-specialist-client-managed-services-business-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nasdaq-specialist-client-managed-services-business-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnasdaq-specialist-client-managed-services-business-services"}]}