{"id":3793814,"url":"https://alion.io/job/nasstar-cease-engineer","title":"Cease Engineer","company":{"id":172343,"name":"Nasstar","domain":"nasstar.com","url":"https://alion.io/company/nasstar","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cyberjaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-04T08:13:36Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T04:22:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A Cease Engineer plays a crucial role in facilitating the smooth transition of IT services, systems, and resources when a client is ending an IT service agreement. This position ensures that cease & offboarding processes comply with agreements, security protocols, and industry best practices while minimizing service disruptions. This role will focus on the identification, improvement and resolution of gaps in the ceasing process to ensure that ceases are completed correctly and all associated costs removed. The role act as a technical cease escalation point for technical queries and investigation of issues.\nKey Responsibilities\nCease & Offboarding\nFollow the documented connectivity cease processes to ensure that all ceases are completed on time, internal costs removed and customer billing stopped, with no ceases in error. \nAct as the primary point of contact during the cease process, collaborating with clients and internal teams. \nManage and complete cease requests using Service Now, ensuring that tickets are managed in a timely manner, ticket notes added and customers are updated on their cease request. \nValidate customer termination dates and early termination fees to protect revenue and reduce churn costs. \nRaise tickets with internal teams to complete cease actions where required.\n Support customer connectivity offboarding projects. \n\nCease Process Improvements\nMaintain in-depth cease connectivity processes for the team to follow, ensuring that ceases are performed correctly to remove all associated costs. \nSupport the training of connectivity cease processes for Cease team members to ensure that processes are performed to the same consistent high standards. Ensure the team are aware of any changes in process. \nRaise and follow-up on internal and vendor escalations where support is needed to resolve a cease issue \nIdentify and raise ServiceNow enhancements and bugs to improve the raising and management of ceases \nCollaborate with stakeholders to assess and document the impact of ceasing specific technologies on operations and services e.g. SMPF, WLR, PSTN \nWork with the Software Development Team to identify issues that are impacting the automation of ceases and suggest improvements to reduce manual processes and remove all costs quickly. \n\nDocumentation\nMaintain detailed documentation of the connectivity cease processes. \nEnsure that connectivity cease processes are up to date and regularly reviewed.\n\nSupport & Continuous\nWork closely with account managers, service desk teams, and project managers to provide updates on cease activities where required.\nSkills, Knowledge and Expertise\n Expected Skills\nDiploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). \nWorking under pressure, especially when a critical issue has occurred. \nPrevious experience with client network cancellation (Circuits, Routers, Lines, Firewalls, Broadband etc. \nManaging your own workload. \nWorking for a Managed Service Provider (MSP) \nExperience with the use of an ITSM toolset (ideally ServiceNow) \nExcellent communication and customer service skills to work effectively with clients. \nStrong organizational skills and attention to detail. \nProblem-solving mindset with the ability to handle high-pressure situations whilst maintaining attention to detail. \nTeam-oriented with the ability to collaborate across multiple departments. \nAwareness IT systems such as servers, networks connectivity, cloud platforms (e.g., AWS, Azure, O365), and Software licensing. \nKnowledge of ITIL processes and frameworks. \nUnderstanding of cybersecurity principles and data protection regulations. \nBenefits\nCompetitive salary based on experience.\nOpportunity to work with a leading UK ISP in a dynamic international team.\nTraining and development provided.\nCareer progression opportunities within the provisioning and service activation functions.","description_format":"text","description_chars":3925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-05T08:13:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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