{"id":3609819,"url":"https://alion.io/job/nasstar-people-services-coordinator","title":"People Services Coordinator","company":{"id":172343,"name":"Nasstar","domain":"nasstar.com","url":"https://alion.io/company/nasstar","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"closed","first_seen_at":"2026-11-01T13:34:52Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-02T17:53:36Z","board_verified":false,"closed_at":"2026-11-02T17:53:36Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"People Services Coordinators help make sure our people have a great experience every day. You will be obsessed with providing a friendly, professional and consistent experience to all employees throughout their career with Nasstar. You’ll take part in making sure our processes run efficiently and fairly for all our people at all aspects of their career journey with us.\nThis role will suit you if you have strong administrative and organisational skills. The role heavily interacts with other People Team members and so will suit you if your focus is on working with and supporting others.\nWhat Success looks like:\nPeople Experience: you will help to provide a great experience for all our people by making sure we meet commitments, give clear advice/guidance, and treat them fairly.\nOrganised and Documented: you’ll keep really organised in order to make sure all our process steps are completed and all checks, documentation and follow ups take place on time. You’ll also make sure everything is accurate and documented so we can always see and understand what has been done, easily demonstrating compliance with any legal or certification requirements.\nConfidentiality and Information Security: you will be exposed to confidential personal and business information and so complete confidentiality must be maintained at all times, only releasing information to those authorised to receive it.\nKey Responsibilities\nDocumentation and Process:\nCoordinate the completion of all people related processes, proactively following up to complete key tasks. Escalate any issues to make sure processes are followed. \nDocumentation includes but is not limited to starter and background checks, on boarding, changes to roles, performance management, training requests. \nPropose improvements to processes for a better employee experience and to reduce administrative efforts.\nMake sure people records and data are up to date and accurate. \nSupport Talent Acquisition processes as required. \nOwn payroll processing and follow up queries for UK and Malaysia. \nOwn the terms and benefit updates on systems and updating of providers where necessary. \n\nHelp New People Settle In\nMake sure new starters are welcomed into the business and that we have prepared for their arrival. Drive other departments and managers to set up equipment, logins etc. \nParticipate in new starter induction training as necessary.\nEngagement and Experience\nResolve employee questions and enquiries, or direct them to appropriate contacts. \nSupport the implementation of policies and procedures, including representing the People Team in investigations or disciplinary/grievance meetings. \nPromote the wellbeing and fair treatment of all of our people.\n Reporting and Communication\nPrepare reports and analyse data as required, including after conducting new starter or engagement surveys, exit interviews. \nRespond promptly and professionally to employee enquiries, escalating when you have exhausted resources at your disposal to locate answers/resolutions.\n Coordinate regular communication from the People Team to managers and the wider business. \nContribute content for newsletters, e-bulletins and other updates.\nSkills, Knowledge and Expertise\nHas an interest in admin and enjoys admin tasks. \nYou will have exposure to people who just start their careers up to senior leaders so some stakeholder management would be ideal.\nVery well organised as there are a lot of things happening and we have a small team so needs to be able to plan and deliver before the deadlines. Takes pride in own work and wants to create a good name in the business\nExtremely accurate and attention orientated \nHas curiosity, doesn't want things served on a plate, will go away to look for answers. \nTakes accountability and owns tasks.\nHave some knowledge of people related matters in UK (ACAS code of practice, policies/processes etc.)\nGood at excel (vlook ups, pivot tables etc.) or knows how to use AI (Copilot) to get the information needed and some basic maths knowledge (knows how to pro-rate entitlements for example)\n\nPreferably someone with previous exposure to HR information systems, contract generation, payroll processing, benefit updates but also some policy/process knowledge so could easily answer questions such as \"Am I eligible for paternity pay\", \"What is the minimum wage\", \"Why did I get so much taxed this month\" for example.\n\nBenefits\n What you can expect from us:\n\nAt Nasstar, we know the importance of looking after our employees - after all, it’s the team that underpins our business!\nIn addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:\n25 days’ holiday (excluding bank holidays) + Your Birthday Off\nFlexible working - it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working\nVirtual working - we practice what we preach and empower our people to work remotely\nTop tech - Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too\n4x annual salary life assurance\nRetail discounts and other perks from major brands","description_format":"text","description_chars":5235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-02T13:34:52Z"},{"event":"close","at":"2026-11-02T17:53:36Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nasstar-people-services-coordinator","json_url":"https://alion.io/job/nasstar-people-services-coordinator.json","meta":{"generated_at":"2026-11-08T15:45:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172343},"rest":"https://alion.io/mcp/rest/get_company?id=172343"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnasstar-people-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnasstar-people-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnasstar-people-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nasstar-people-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnasstar-people-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609819}},{"tool":"search_jobs","arguments":{"company":"nasstar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609819},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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