{"id":3545243,"url":"https://alion.io/job/nasuni-director-quality-intelligence-and-continuous-improvement","title":"Director, Quality Intelligence and Continuous Improvement","company":{"id":3836,"name":"Nasuni","domain":"nasuni.com","url":"https://alion.io/company/nasuni","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":164000,"max_usd":308000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2716},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CAPA","optional":false},{"name":"SQL","optional":false},{"name":"Linux","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-30T20:01:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-14T00:48:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Director, Product Quality & Continuous Improvement\nCTO Organization | United States - Remote | Greater Boston/Marlborough Preferred\nThe Opportunity\nIs the software we just released better than the release before it?\nNasuni is investing in a dedicated quality intelligence and continuous improvement capability to answer that question with evidence.\nYou will define how our products perform after release - from Edge Appliance availability and release reliability to team-level engineering health and support signals - then turn the findings into measurable improvements for customers.\nThe work connects existing telemetry, engineering, service, and support data; it does not require building a new data platform.\nLevel & Scope\nThis senior, hands-on position sits in the CTO organization. You will partner with a dedicated Principal Data Scientist and coordinate a cross-functional improvement forum whose contributors report elsewhere.\nYou own the quality measures, executive-ready analysis, action cadence, and validation of results; functional leaders own their teams' implementation.\nThis is expert-led work, not a large QA/test management role.\nWhat You Will Lead\nCreate comparable measures for appliance availability, incidents, release quality, recovery, support burden, and team-level engineering delivery health.\nJoin existing telemetry, support cases, installed code versions, engineering defects, and configuration data to explain field trends and release-to-release changes.\nInvestigate hardware, firmware, NFS/file-service protocols, Edge Appliance behavior, and cloud-service dependencies to identify systemic customer risks.\nHelp Support and Engineering map ticket volumes and incident categories to field defects and priorities; improve intake signals where useful.\nDrive corrective and preventive action across post-sale teams, securing accountable owners, escalating blockers, and verifying improvement rather than stopping at recommendations.\nPrepare concise, decision-ready executive analysis that separates evidence, uncertainty, potential customer exposure, and recommended actions.\nCreate lightweight operating practices and secure, validated AI agents or automation for investigation, classification, and follow-through.\nWhat Success Looks Like\nLeaders share a trusted view of product and field health; releases can be compared fairly; emerging issues are translated into actionable engineering work; cross-functional corrective actions close with verified impact; and the capability scales to new platforms without unnecessary process.\nMust-Have Qualifications\nSignificant post-release quality, field reliability, technical operations, or continuous improvement ownership in enterprise technology; typically 10+ years in relevant work.\nStrong production knowledge of enterprise storage infrastructure, NAS/NFS or distributed file systems, including hardware, protocol, and software interactions.\nTrack record of defining quality measures and delivering verified improvements across teams without reporting authority.\nSound data judgment with practical SQL, JQL, or comparable query experience, or the ability to regain hands-on fluency quickly.\nExecutive-ready communication and the independence to work with senior directors and VP/CTO stakeholders.\nEvidence of personally building AI agents or repeatable AI workflows with validation, security safeguards, and useful results.\nPreferred Qualifications\nSnowflake, observability tooling, Linux diagnostics, cohort analysis, or service-level measures.\nSaaS/cloud operations, OEM hardware/firmware, and globally distributed collaboration.\nApplied Lean, Kaizen, DMAIC, 8D, or similar methods.\nIdeal Differentiators\nEstablished release-over-release field-quality measures that changed decisions.\nConnected support tickets to installed versions and closed recurring field defects.\nDeployed repeatable, governed AI agents that saved time or improved quality.\nExperience Guidelines\nDemonstrated expertise and outcomes matter more than exact years or specific tool names.\nAbout Nasuni\nNasuni is the unstructured data foundation for enterprise teams and the AI that supports them. We manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits. As a Vista-backed SaaS data infrastructure company, Nasuni is transforming how enterprises manage file data with a next-generation, AI-ready platform, turning massive file stores into secure, actionable data for intelligent automation, analytics, and global collaboration.\nWhy Work Here\nBuild on an established quality foundation at a pivotal moment as Nasuni improves the products customers depend on today and introduces new platforms and services. Work with talented Engineering and customer-facing teams, a dedicated Principal-level Data Scientist, and a CTO-sponsored cross-functional leadership team to shape a best-in-class capability with visible, lasting customer impact. Nasuni combines the opportunity to make a difference at a growing software company with Vista Equity Partners' broader operating expertise and innovation ecosystem.\nLocation\nThis role may be based in the Boston area or remotely within the United States. Boston-area candidates may collaborate onsite periodically; remote candidates should work effectively across U.S. and India time zones and travel for key planning or collaboration as needed.\nCompensation Transparency: \nIn accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location\nTo all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.\nNasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. \nThis privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.","description_format":"text","description_chars":6954,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Storage & File Sharing","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-30T20:33:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":10,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.892,"p_room":1,"age_days":12,"expected_fill_days":48,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/nasuni-director-quality-intelligence-and-continuous-improvement","json_url":"https://alion.io/job/nasuni-director-quality-intelligence-and-continuous-improvement.json","meta":{"generated_at":"2026-11-14T03:44:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3836},"rest":"https://alion.io/mcp/rest/get_company?id=3836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnasuni-director-quality-intelligence-and-continuous-improvement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnasuni-director-quality-intelligence-and-continuous-improvement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnasuni-director-quality-intelligence-and-continuous-improvement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nasuni-director-quality-intelligence-and-continuous-improvement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnasuni-director-quality-intelligence-and-continuous-improvement"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545243}},{"tool":"search_jobs","arguments":{"company":"nasuni.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545243},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}