{"id":1085907,"url":"https://alion.io/job/nasuni-technical-account-manager","title":"Technical Account Manager","company":{"id":3836,"name":"Nasuni","domain":"nasuni.com","url":"https://alion.io/company/nasuni","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":137},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-05-13T18:51:26Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-07T22:22:27Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":146},"description":"Technical Account Manager\nLocation: US Remote\nRole Overview\nNasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments.\nThis role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes.\nThis is not a purely strategic or sales-led role-success comes from hands-on engagement, proactive execution, and technical credibility.\nLevel & Scope Definition\nOwns execution and outcomes for a defined customer portfolio\nOperates with moderate autonomy, escalating complex risks when needed\nFocuses on adoption, optimization, and issue resolution\nCollaborates cross-functionally but does not own company-wide strategy\nResponsibilities\nServe as the primary technical contact for assigned customers\nConduct regular technical reviews, health checks, and adoption planning\nMonitor platform usage and proactively identify risks or optimization opportunities\nTroubleshoot and coordinate resolution of technical issues with Support and Engineering\nGuide customers on best practices across storage, cloud, and file system environments\nSupport onboarding, migrations, and expansion use cases\nTrack and manage customer issues, action items, and feature requests\nCommunicate product updates, security alerts, and roadmap-relevant changes\nIdentify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)\nQualifications\nMust-Have\n4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)\nExperience with enterprise infrastructure (storage, networking, or cloud)\nWorking knowledge of CIFS/SMB, NFS, Active Directory\nExperience supporting customer environments and troubleshooting issues\nStrong communication skills with technical stakeholders\nPreferred\nExperience with AWS, Azure, or GCP\nExposure to virtualization (VMware/ESX)\nFamiliarity with Linux administration\nExperience using tools like Salesforce, Jira, Gainsight\nIdeal\nExperience supporting file storage or data infrastructure platforms\nManaged multiple customer accounts simultaneously\nExposure to AI-driven operational tools or automation workflows\nExperience Guidelines\n4-7 years total experience\n2-4 years in customer-facing technical roles\nPrior TAM experience helpful but not required\nAbout Nasuni & Why Work Here (US Remote)\nNasuni is the unstructured data foundation for enterprise teams-and the AI that supports them. As a Vista-backed SaaS data infrastructure company, we help organizations manage, protect, and activate massive volumes of file data across hybrid and cloud environments.\nOur platform transforms traditional file storage into a unified, scalable, and AI-ready data layer-enabling global collaboration, resilience, and intelligent automation.\nAs a US Remote team member, you’ll work in a high-ownership environment with strong cross-functional collaboration. You’ll solve real customer challenges at enterprise scale while building expertise across cloud, storage, and AI-enabled operations. If you enjoy hands-on problem solving, continuous learning, and delivering measurable customer outcomes, Nasuni offers meaningful growth and impact.\nWhy work at Nasuni? \nAs part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include: \nBest in class employee onboarding and training \n\"Take What You Need” paid time off policy \nComprehensive health, dental and vision plans \nCompany-paid life and disability insurance \n401(k) and Roth IRA retirement plan \nGenerous employee referral bonuses \nFlexible remote work policy \n10 Paid Holidays \nWide array of wellbeing offerings \nPre-tax savings accounts with company contributions \nGreat team culture and social activities \nCollaborative workspaces \nFree on-site fitness centers and stocked kitchens in select office locations \nProfessional development resources \nCompensation Transparency: \nIn accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.\nTo all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.\nNasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.\nThis privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Storage & File Sharing","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-09-21T08:58:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":10,"green_card_filings_12m":0,"median_offered_wage_usd":177500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.219,"p_room":0.28,"age_days":146,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/nasuni-technical-account-manager","json_url":"https://alion.io/job/nasuni-technical-account-manager.json","meta":{"generated_at":"2026-10-08T00:19:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":291,"day_limit":5000,"remaining_today":4709,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3836},"rest":"https://alion.io/mcp/rest/get_company?id=3836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnasuni-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnasuni-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnasuni-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nasuni-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnasuni-technical-account-manager"}]}