{"id":8759,"url":"https://alion.io/job/natera-senior-manager-network-operations","title":"Senior Manager, Network Operations","company":{"id":3078,"name":"Natera","domain":"natera.com","url":"https://alion.io/company/natera","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":28,"ghost_share":0.107,"stale_share":0.5,"repost_share":0.143,"time_to_fill_p50_days":45,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":105000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":443},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"BGP","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"OSPF","optional":false},{"name":"VPN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-05-28T16:57:04Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T01:27:41Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":148},"description":"Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations, reliability, and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations.\nThis role is responsible for managing a distributed network operations team, ensuring high availability across LAN, WAN, wireless, firewall, cloud, and on-premise environments. The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure, scalable, and resilient network environment.\nThe ideal candidate brings strong technical depth, operational discipline, and people leadership experience. This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management and regulatory controls, and ensure the network team delivers consistent, reliable support to the business.\nKey Responsibilities\nManage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cloud, and on-premise environments.\n\nLead a team of network engineers, providing coaching, prioritization, and technical guidance.\n\nExecute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and performance improvements.\n\nServe as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.\n\nRemain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed.\n\nPartner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture practices.\n\nSupport network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.\n\nImprove monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms.\n\nEnsure network changes follow established change management, documentation, compliance, and operational governance processes.\n\nMaintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.\n\nSupport vendor management activities, including technical reviews, support escalations, renewals, and service performance discussions.\n\nCollaborate with cross-functional teams to support business growth, new site deployments, cloud connectivity, application performance, and infrastructure modernization efforts.\n\nTechnical Skill Requirements\nStrong hands-on experience with:\nEnterprise network operations, troubleshooting, implementation, and support across hybrid cloud and on-premise environments.\n\nRouting and switching technologies, including BGP, OSPF, EIGRP, VLANs, VRFs, STP, Layer 2/Layer 3 design, and high-availability network topologies.\n\nNext-generation firewalls, preferably Palo Alto Networks.\n\nWireless networking, preferably Cisco Meraki.\n\nVPN technologies, IPSec, GRE, NAT, QoS, load balancing, and secure remote access solutions.\n\nMonitoring and diagnostic tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related observability platforms.\n\nNetwork platforms including Juniper, Palo Alto Networks, Cisco Meraki, and Opengear.\n\nCloud networking concepts, preferably within AWS environments.\n\nNetwork documentation, standards, change control, incident management, and operational runbooks.\n\nCertifications\nRequired:\nBachelors degree in Technical Field or Equivalent\n\nCCNP or equivalent enterprise networking certification, or comparable hands-on experience.\n\nStrongly Preferred:\nCCIE or equivalent expert-level networking certification.\n\nJuniper JNCIP or JNCIE.\n\nPalo Alto PCNSE.\n\nAWS Certified Advanced Networking Specialty.\n\nAWS Certified Solutions Architect - Professional.\n\nITIL Foundation v3/v4.\n\nExperience working in a HIPAA-regulated biotech, pharma, healthcare, or life sciences enterprise.\n\nLeadership Experience\n5+ years of experience in enterprise network engineering, network operations, or infrastructure operations.\n\n5+ years of experience leading or managing technical network teams.\n\nExperience managing on-call rotations, escalation processes, incident response workflows, and operational support models.\n\nDemonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability.\n\nAbility to balance hands-on technical work with team leadership, operational planning, and cross-functional coordination.\n\nExperience supporting high-availability environments where uptime, security, and compliance are critical.\n\nExpected Outcomes: First 6-12 Months\nImprove network operational stability by identifying recurring issues and driving corrective actions.\n\nStrengthen incident response, escalation paths, documentation, and root cause analysis practices.\n\nImprove monitoring, alert quality, and visibility into network health and performance.\n\nSupport execution of the network modernization roadmap in partnership with the Director of IT Infrastructure and architecture stakeholders.\n\nEstablish or refine operational metrics for uptime, MTTR, change success rate, incident trends, and recurring issue reduction.\n\nImprove team structure, prioritization, accountability, and day-to-day execution.\n\nReporting & Stakeholder Alignment\nReports to the Director of IT Infrastructure.\n\nWorks closely with Information Security, DevOps, Engineering, Application Delivery, Facilities, and Business Operations teams.\n\nProvides regular updates to IT leadership on network health, incidents, risks, project status, and operational performance.\n\nSupports business and technology stakeholders by ensuring reliable, secure, and scalable network services.\n\nOUR OPPORTUNITY\nNatera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.\nThe Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.\nWHAT WE OFFER\nCompetitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!\nFor more information, visit www.natera.com.\nNatera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.\nAll qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.\nIf you are based in California, we encourage you to read this important information for California residents. \nLink: https://www.natera.com/notice-of-data-collection-california-residents/\nPlease be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.\nFor more information:\n- BBB announcement on job scams \n- FBI Cyber Crime resource page","description_format":"text","description_chars":8945,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Genomics & Genetic Testing","Precision Medicine"],"lifecycle":[{"event":"open","at":"2026-05-28T16:57:04Z"},{"event":"close","at":"2026-09-04T19:07:35Z"},{"event":"reopen","at":"2026-10-01T23:30:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 74 · green card filings: 31","filings_12m":74,"filings_prev_12m":77,"green_card_filings_12m":31,"median_offered_wage_usd":134690,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.398,"p_room":0.28,"age_days":148,"expected_fill_days":45,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/natera-senior-manager-network-operations","json_url":"https://alion.io/job/natera-senior-manager-network-operations.json","meta":{"generated_at":"2026-10-25T05:01:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3078},"rest":"https://alion.io/mcp/rest/get_company?id=3078"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnatera-senior-manager-network-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnatera-senior-manager-network-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnatera-senior-manager-network-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/natera-senior-manager-network-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnatera-senior-manager-network-operations"}]}