{"id":1628839,"url":"https://alion.io/job/national-beverage-consumer-affairs-supervisor","title":"Consumer Affairs Supervisor","company":{"id":2213561,"name":"National Beverage","domain":"nationalbeverage.com","url":"https://alion.io/company/nationalbeverage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":81,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hayward, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6333},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-07-08T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-30T01:30:07Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":113},"description":"JOB OVERVIEW:\n\nThe Consumer Affairs Supervisor (CAS) reports to the Director of Quality Assurance. The CAS coordinates and directs the administrative support functions of the Consumer Affairs Department. The CAS supports the manufacturing and quality organization with technical and quality tasks as needed.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nManages and leads Consumer Affairs support team, which includes the Consumer Affairs specialists or representatives.\nManages the company’s enterprise wide Consumer Affairs program\nDevelop and manage Consumer Affairs procedures, protocols and SOPs\nDevelop letters and consumer response scripting (sourcing from website, social media, correspondence, and phone inquiries)\nDevelop and manage monthly consumer reports including reports to Senior Leadership and manufacturing facilities\nAnalyze QA system consumer data (track consumer comment trends involving quality and non-quality issues) ensuring data correctness and integrity\nDevelop and manage relationships with Brand VPs and Managers to promote and protect brand integrity\nPrimary contact person for Consumer Team within the QA and Manufacturing organization with Sales Teams for customer and retailer complaints involving Finished Product\nA contact point person and customer service agent with the Company’s social media consumers\nPrimary point of contact with Corporate Legal involving consumer inquiries or claims\nManage all Department recordkeeping systems, analytics and KPI’s. (electronic and hard copy documentation)\nOversee retrieval of sample, chain of custody and coupon order process\nSupport Regional Quality Teams in trend assessment and root cause investigations\nOther duties as assigned\n\nLANGUAGE SKILLS:\nAbility to read, analyze, and interpret common information, reports, and other documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or company representatives. Ability to effectively present information to management.\n\nPHYSICAL DEMANDS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWhile performing the duties of this job, the employee is regularly required to walk, stand for long periods of time, sit, and talk or hear. The employee frequently is required to use hands and fingers, to handle or feel, sit for long periods of time, stand frequently, bend, squat, reach, and turn to access files and office equipment. Must be able to lift up to 50 pounds.\n\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn, and which may include, but are not limited to, manufacturing and warehouse plants, and other venues as directed by a manager. The noise level in the work environment is usually moderate, but increases significantly in warehouse and manufacturing plants.\n\nMINIMUM QUALIFICATIONS:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.\nBachelor’s degree preferred in business, marketing or equivalent in related area.\nAt least 5 years of experience as a team leader/supervisor in consumer affairs, customer service, or call center management.\nExperience in documentation writing or related report/technical writing.\nPrefer a candidate with experience in the food and beverage industry.\nProficient in software applications and analytics (e.g., Internet, Tableau, Datarails, CoPilot) and using Microsoft Word, Excel, and Access\nEnglish comprehension a must (e.g., proficient verbal, written, and editing skills).\nStrong math aptitude.\nStrong interpersonal skills.\nAbility and flexibility to manage multiple tasks.\nAbility to interact with all levels of management and diverse groups of external customers, companies, organizations, and agencies.\n\nShasta Beverages, Inc. provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans, or sexual orientation.","description_format":"text","description_chars":4499,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:16:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.5,"p_room":0.36,"age_days":113,"expected_fill_days":67,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/national-beverage-consumer-affairs-supervisor","json_url":"https://alion.io/job/national-beverage-consumer-affairs-supervisor.json","meta":{"generated_at":"2026-10-30T03:50:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2213561},"rest":"https://alion.io/mcp/rest/get_company?id=2213561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-beverage-consumer-affairs-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-beverage-consumer-affairs-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-beverage-consumer-affairs-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-beverage-consumer-affairs-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-beverage-consumer-affairs-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1628839}},{"tool":"search_jobs","arguments":{"company":"nationalbeverage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1628839},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}