{"id":3111275,"url":"https://alion.io/job/national-beverage-customer-service-representative","title":"Customer Service Representative","company":{"id":2213561,"name":"National Beverage","domain":"nationalbeverage.com","url":"https://alion.io/company/nationalbeverage","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":20,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T04:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T06:17:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Service Representative\nPosition Summary\nThe Customer Service Representative serves as the primary point of contact for customers, distributors, and internal departments regarding product orders, delivery inquiries, account support, and issue resolution. This position is responsible for providing exceptional customer service while ensuring accurate order processing, timely communication, and effective coordination with sales, production, warehouse, and transportation teams to support customer satisfaction and business objectives.\nEssential Duties and Responsibilities\nReceive and process customer orders accurately through the company’s order management system.\nRespond to customer inquiries regarding products, pricing, promotions, order status, deliveries, and account information.\nResolve customer complaints and concerns in a professional and timely manner.\nCoordinate with Sales, Warehouse, Transportation, and Production teams to address customer needs and order issues.\nMonitor open orders and proactively communicate delays, shortages, or delivery changes to customers.\nMaintain accurate customer records and account information.\nAssist customers with product availability and recommend alternative products when necessary.\nResearch and resolve billing discrepancies, shortages, damages, and delivery concerns.\nGenerate and distribute reports related to customer orders, service metrics, and account activity.\nSupport special projects and administrative tasks as assigned.\nMaintain a positive and professional relationship with customers, distributors, and internal stakeholders.\nAdhere to company policies, procedures, and customer service standards.\nOther duties as assigned by your supervisor or manager.\nQualifications\nEducation and Experience\nHigh school diploma or GED required.\nAssociate’s degree in Business, Communications, or related field preferred.\nMinimum of 1-3 years of customer service, order processing, or administrative experience.\nExperience in a manufacturing, beverage, consumer goods, or distribution environment preferred.\nKnowledge, Skills, and Abilities\nExcellent verbal and written communication skills.\nStrong customer service and problem-solving abilities.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency in Microsoft Office Suite, including Excel, Outlook, and Word.\nExperience with ERP, order management, or customer relationship management (CRM) systems preferred.\nStrong attention to detail and organizational skills.\nAbility to work independently and collaboratively with cross-functional teams.\nProfessional demeanor and commitment to customer satisfaction.\nPhysical Requirements\nProlonged periods of sitting and working at a computer.\nAbility to communicate effectively via phone, email, and in person.","description_format":"text","description_chars":2791,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Soft Drinks","FMCG & Consumer Brand 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