{"id":2121078,"url":"https://alion.io/job/national-grid-solution-engineering-manager-application-maintenance","title":"Solution Engineering Manager - Application Maintenance","company":{"id":1754610,"name":"National Grid","domain":"nationalgrid.com","url":"https://alion.io/company/national-grid","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133000,"max":156000,"currency":"USD","period":"year","gross":null,"usd_annual":156000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"Self-Healing","optional":false},{"name":"AppDynamics","optional":true},{"name":"Dynatrace","optional":true},{"name":"ServiceNow","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-19T07:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-13T11:47:23Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About us\nEvery day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.\nTo be successful we must continue to anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.\nIT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers.\nOur work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. This role is at the centre of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.\nThis role operates under a hybrid working model and is open to candidates based in either our Waltham, MA office, Brooklyn, NY or Syracuse, NY offices. Hybrid work expectations are subject to business needs and company policy.\nJob Purpose\nThe Problem Management team is responsible for delivering robust and effective problem management across the National Grid IS Ecosystem resulting in the provision of stable and reliable IS Services to the National Grid business.\nYour focus will be on ownership of assigned problems and driving a thorough business-led root cause analysis for those problems to minimize the future impact of incidents, and to identify and address contributing factors to the root cause.\nIn addition there will be an increased focus on proactive analysis where the intent of the Problem Management team is to remove the causes of incident before they have had a detrimental impact.\nKey Accountabilities\nOwn application maintenance for Customer Billing and Meter-to-Cash, ensuring availability, service-level performance, minimal disruption, and alignment with business objectives.\nLead incident resolution, problem prevention, service reviews, capacity, recovery, continuity, and support readiness; use measures and root-cause analysis to drive accountability.\nBuild trusted relationships with business executives, technology leaders, vendors, and delivery teams; present portfolio status, risks, priorities, and recommendations.\nManage financial plans and targets, assess industry trends, and ensure system, technical, and product architecture supports business strategy.\nService Management, Vendor Governance & Compliance\nGovern ITSM practices across incident, problem, change, release, request, knowledge, configuration, and service-level management; maintain accurate records, documentation, configuration data, and audit evidence.\nLead major incidents and production changes through risk assessment, approvals, readiness validation, implementation oversight, rollback planning, stakeholder communication, and preventive action.\nManage multi-vendor, onshore, and offshore delivery; enforce contracts, service levels, staffing, skills, knowledge transfer, escalation coverage, continuity, and corrective action.\nOwn SOX, cybersecurity, privacy, and regulatory compliance, including access governance, segregation of duties, privileged access, changes, job processing, interfaces, evidence retention, audits, risk remediation, and control effectiveness.\nImprovement, Transition & People Leadership\nOwn the improvement roadmap, using service trends, control findings, stakeholder input, and industry practices to prioritize measurable reliability, productivity, recovery, change, control, and customer-experience outcomes.\nAdvance AI, AIOps, monitoring, self-healing, workflow automation, and operational tooling; manage technical debt and lifecycle plans for modernization, upgrades, retirement, or replacement.\nPartner with delivery, architecture, and engineering teams to establish operational acceptance criteria and transition supportable, scalable, secure solutions into production.\nLead and develop a high-performing, inclusive support organization through clear accountability, workforce and succession planning, coaching, training, cross-training, knowledge management, documentation, and continuity planning.\nQualifications\nBachelor’s degree in computer science, engineering, or related field; master’s preferred.\n10+ years in technology supporting large-scale, business-critical enterprise applications and 5+ years leading application maintenance or support organizations.\nExperience directing distributed U.S., managed-service, and offshore teams; managing vendors, budgets, forecasts, and expenditures.\nStrong knowledge of ITIL, incident, problem, change, and release management, plus Agile delivery methods including Scrum and Kanban.\nProven regulatory, compliance, and audit experience with excellent executive communication, presentation, negotiation, facilitation, consensus-building, and team leadership skills.\nPreferred Qualifications:\nUtility experience supporting CIS, billing, customer care, collections, payments, supplier services, or Meter-to-Cash processes.\nExperience with Customer/1, CSS, CRIS, SAP IS-U, Oracle CC&B, Kraken, or comparable CIS platforms and integrated mainframe, distributed, network, and architecture environments.\nITIL, PMP, Scrum Master, SAFe, Agile, or Lean Six Sigma certification.\nExperience with ServiceNow, Splunk, Dynatrace, AppDynamics, AI-enabled support, AIOps, or automation.\nSalary\nSyracuse: $133k - $156k a year\nWaltham: $149k - $175k a year\nBrooklyn: $160k - $188k a year\nNational Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.\nNational Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.\nThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.\nNational Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.\nOur employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.","description_format":"text","description_chars":7944,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-10-08T23:57:30Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.45,"age_days":23,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":156000,"is_top_pay":false},"html_url":"https://alion.io/job/national-grid-solution-engineering-manager-application-maintenance","json_url":"https://alion.io/job/national-grid-solution-engineering-manager-application-maintenance.json","meta":{"generated_at":"2026-10-13T14:55:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754610},"rest":"https://alion.io/mcp/rest/get_company?id=1754610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-grid-solution-engineering-manager-application-maintenance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-grid-solution-engineering-manager-application-maintenance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-grid-solution-engineering-manager-application-maintenance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-grid-solution-engineering-manager-application-maintenance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-grid-solution-engineering-manager-application-maintenance"}]}