{"id":3715452,"url":"https://alion.io/job/national-grid-supervisor-customer-meter-services","title":"Supervisor, Customer Meter Services","company":{"id":1754610,"name":"National Grid","domain":"nationalgrid.com","url":"https://alion.io/company/national-grid","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":97000,"max":137000,"currency":"USD","period":"year","gross":null,"usd_annual":137000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-04T00:35:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-13T06:06:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About us\nNational Grid is hiring a Supervisor, Customer Meter Services for our Electric Operations team in Buffalo, NY.\nAt National Grid, we deliver safe, reliable energy to millions of customers while supporting the transition to a cleaner and more sustainable energy future. We are looking for leaders who are committed to safety, customer service, operational excellence, and employee development.\nJob Purpose\nThe Supervisor, Customer Meter Services is responsible for leading union and contracted field employees engaged in meter services, meter reading, investigations, field collections, and related customer operations. The role is accountable for ensuring work is completed safely, efficiently, and in compliance with Company and regulatory requirements while meeting safety, operational, customer, and financial objectives.\nThis position plays a critical role in emergency response and storm restoration activities, providing leadership and operational support during system emergencies, major outage events, and other business-critical incidents.\nKey Accountabilities\nLead, coach, and develop union and contracted field employees. \nPromote a strong safety culture and ensure compliance with all Company policies, procedures, and regulatory requirements. \nManage daily workload, staffing, and resource allocation to achieve operational, customer, and business objectives. \nMonitor productivity, quality, and performance metrics and implement improvements where needed. \nUtilize operational systems, data, and performance metrics to monitor results, identify trends, and drive continuous improvement. \nConduct field observations and provide employee coaching, development, and performance feedback. \nManage employee performance, attendance, development, and labor relations matters. \nBuild and maintain effective working relationships with customers, contractors, labor representatives, municipalities, and internal stakeholders. \nSupport the implementation of new technologies, operational processes, and continuous improvement initiatives. \nReview and approve payroll, invoices, purchase orders, and other administrative activities. \nParticipate in emergency response, storm restoration, and on-call activities, including nights, weekends, holidays, and extended work hours as required. \nQualifications\nTwo to five years of leadership or supervisory experience in utility, field operations, construction, logistics, manufacturing, military, or a related operational environment required.\nDemonstrated ability to lead teams, communicate effectively, and solve complex operational challenges.\nExperience managing field operations, workforce planning, operational performance, and multiple priorities in a fast-paced environment.\nExperience leading and developing a unionized workforce is desirable.\nStrong analytical skills with the ability to leverage operational data and performance metrics to drive business results and continuous improvement.\nProficiency with Microsoft Office, SAP, workforce management systems, and other operational technologies.\nExperience supporting emergency response, storm restoration, or other critical operational events.\nBachelor's degree, or an equivalent combination of education and relevant work experience.\nValid driver's license is required.\nAbility to participate in an on-call rotation and respond to operational emergencies outside of normal business hours required. \nMore Information\nSalary\n$97k - $137k a year\nNational Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.\nNational Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.\nThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.\nNational Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.\nOur employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.","description_format":"text","description_chars":5111,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid"],"lifecycle":[{"event":"open","at":"2026-11-04T00:35:19Z"},{"event":"close","at":"2026-11-09T10:00:54Z"},{"event":"reopen","at":"2026-11-09T15:43:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 24 · green card filings: 2","filings_12m":24,"filings_prev_12m":40,"green_card_filings_12m":2,"median_offered_wage_usd":135577,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":0.9,"age_days":8,"expected_fill_days":14,"reasons":["conf:10","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":137000,"is_top_pay":true},"html_url":"https://alion.io/job/national-grid-supervisor-customer-meter-services","json_url":"https://alion.io/job/national-grid-supervisor-customer-meter-services.json","meta":{"generated_at":"2026-11-13T21:00:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754610},"rest":"https://alion.io/mcp/rest/get_company?id=1754610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-grid-supervisor-customer-meter-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-grid-supervisor-customer-meter-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-grid-supervisor-customer-meter-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-grid-supervisor-customer-meter-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-grid-supervisor-customer-meter-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3715452}},{"tool":"search_jobs","arguments":{"company":"nationalgrid.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3715452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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