{"id":4203308,"url":"https://alion.io/job/national-grid-supervisor-dispatch-2","title":"Supervisor, Dispatch","company":{"id":1754610,"name":"National Grid","domain":"nationalgrid.com","url":"https://alion.io/company/national-grid","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93000,"max":109000,"currency":"USD","period":"year","gross":null,"usd_annual":109000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:55:43Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:55:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nSuperpowered. Meaningful work. Human impact. A story we are proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we are certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!\nNational Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Monday through Friday night shift.\nOur Team\nWe engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.\nWhat You'll Do\nManage, plan and execute to the monthly and annual emergency and non-emergency workplan\nAct as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents\nProvide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.\nEffectively manage, motivate train, and educate the dispatching team through their daily operations \nTake responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations \nContribute to the protection and safety of the public by coordinating the company’s response to all gas issues\nQualifications\nBachelor’s degree and 3+ years of experience in dispatching or field operations experience preferred\nIn lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required\nUtility industry experience preferred\nAbility to multi-task effectively and remain focused throughout workday\nStrong verbal communications, organization and planning skills required\nProven experience effectively motivating, guiding, and leading a team\nTemperament to remain calm when all around you is not\nCapable of analyzing situations or significant amounts of work and make quick decisions\nProficiency with software applications, including Microsoft Office 365 required\nAbility to work different shifts required, including some weekends \nSalary\n$93,000 - $109,000 a year\nNational Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.\nNational Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.\nThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.\nNational Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.\nOur employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. 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