{"id":3612977,"url":"https://alion.io/job/national-highways-claims-handler-2","title":"Claims Handler","company":{"id":1792201,"name":"National Highways","domain":"nationalhighways.co.uk","url":"https://alion.io/company/nationalhighways","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T14:19:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T02:10:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the job.\nNational Highways have an exciting opportunity for a Claims Handler to join our Network Claims team. Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide resolution subject to your own financial delegations.\nThis role will be based out of our Birmingham office.\nThe role will be on a hybrid working basis requiring you to work a minimum of 40% of your week in the office.\nResponsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.\nResponsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, examine the claimant’s version of events; applying professional judgments and experience to support the resolution of cases.\nClosely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, legal and area teams to obtain information to support case resolution in a timely manner.\nSuccessfully close cases either through defending our liability position or negotiation with claimants, solicitors and insurers to agree settlement figures or by sending the Claims Manager recommendations on best value outcome\nProduce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.\nAbout you.\nExperience of handling cases, within an insurance claims environment (desirable).\nExcellent negotiating and client management skills.\nAble to work under pressure and prioritise workload effectively.\nExcellent interpersonal, communication skills.\nPrevious experience in office administration, and competent IT skills; particularly Microsoft Word and Excel\nAbout us.\nHere at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.\nOperations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.\nWe address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.\nExternal candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.\nWe are committed to creating a diverse environment and welcome applicants from all backgrounds.","description_format":"text","description_chars":3151,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-11-02T15:09:38Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-03T08:26:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/national-highways-claims-handler-2","json_url":"https://alion.io/job/national-highways-claims-handler-2.json","meta":{"generated_at":"2026-11-03T14:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792201},"rest":"https://alion.io/mcp/rest/get_company?id=1792201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-highways-claims-handler-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-highways-claims-handler-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-highways-claims-handler-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-highways-claims-handler-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-highways-claims-handler-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3612977}},{"tool":"search_jobs","arguments":{"company":"nationalhighways.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3612977},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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