{"id":3772994,"url":"https://alion.io/job/national-highways-network-operations-manager","title":"Network Operations Manager","company":{"id":1792201,"name":"National Highways","domain":"nationalhighways.co.uk","url":"https://alion.io/company/nationalhighways","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wakefield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:14:02Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T14:22:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the job\nHere at National Highways we currently have an opportunity for a Network Operations Manager to join our team in the Yorkshire North East Region. This role will be responsible for leading the 24/7 Regional Operations Centre (ROC), ensuring we are delivering a high quality, customer focused service across our regional network.\nProviding leadership and direction to Operations Managers, Team Managers and ROC Operators\nAccountable for the ROC team performance including continuous improvement, engagement and people development\nAs a member of Service Delivery leadership team, you will contribute to the delivery of the regional business plan\nAccountable for resource planning, continuously assessing capacity and capabilities in the ROC ensuring resilience and business continuity planning to deliver the ROC agenda\nAccountable for achieving ROC Key Performance Indicators (KPI) and contributing to corporate KPIs by working with key stakeholders and partners\nLeading the ROC team to deliver critical business activities including proactive network management, incident response and crisis management, operational planning, asset defect identification and stakeholder engagement\nMaintaining the customer experience and ensuring safety considerations are at the forefront of decision making, ensuring effective deployment of resources and management of activities needed to monitor, maintain and resolve issues.\nAbout you\nStrong understanding of a 24/7 control room and a fast-paced operational environment\nProven people leadership and team management experience to achieve high-quality outcomes for customers and delivery of KPI’s\nExperience in resource planning, resilience and business continuity planning\nTraffic and incident management practices, procedures and protocols is preferred\nStrong stakeholder management and partnership working\nAbout us\nHere at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.\nOperations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.\nWe address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.\nExternal candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.\nWe are committed to creating a diverse environment and welcome applicants from all backgrounds.","description_format":"text","description_chars":2965,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-11-04T22:13:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-06T06:20:25+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/national-highways-network-operations-manager","json_url":"https://alion.io/job/national-highways-network-operations-manager.json","meta":{"generated_at":"2026-11-06T15:39:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792201},"rest":"https://alion.io/mcp/rest/get_company?id=1792201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-highways-network-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-highways-network-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-highways-network-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-highways-network-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-highways-network-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3772994}},{"tool":"search_jobs","arguments":{"company":"nationalhighways.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3772994},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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