{"id":2478037,"url":"https://alion.io/job/national-star-it-services-engineer","title":"IT Services Engineer","company":{"id":2499394,"name":"National Star","domain":"nationalstar.org","url":"https://alion.io/company/nationalstar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheltenham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":92},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T01:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T18:20:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At National Star, technology helps transform lives. We're looking for an enthusiastic IT Services Engineer to join our friendly IT team, supporting staff, learners and residents across multiple sites.\nThis is far more than a typical helpdesk role. One day you could be troubleshooting network issues, the next supporting Microsoft 365, setting up AV for a major event, configuring mobile devices, or helping keep critical systems running in our 24/7 care and education environments.\nWhat you'll be doing:\n• Providing first and second line IT support across hardware, software, networks and mobile devices• Supporting Microsoft 365, Windows environments, telephony and business systems• Maintaining IT infrastructure including wireless networks, VPNs and connected devices• Installing, configuring and repairing IT equipment across our sites• Delivering outstanding customer service and resolving issues quickly and effectively\nWhat we're looking for:\n• At least 2 years' recent experience in a 2nd line IT Support role• Strong troubleshooting skills across hardware, software and networking• Good device deployment and support experience including provisioning and maintaining laptop, tablet and phone configuration through Intune Admin Center• Knowledge of Windows, Active Directory, DHCP, DNS• Strong understanding across the full Office 365 suite• Excellent communication and customer service skills• Good understanding of ITIL, Cyber Essentials and ServiceDesk Best practice. ITIL Qualification would be advantageous• A proactive, hands-on approach and willingness to learn• Full UK driving licence and ability to travel between sites\nWhy National Star?\nNational Star is a charity dedicated to enabling people with disabilities to realise their potential as equal and active citizens. Every member of our team plays a part in making that happen.In return, you'll join a supportive team where no two days are the same, gain exposure to a broad range of technologies, and see first-hand the difference your work makes to people's lives.\nIf you enjoy solving problems and want your work to have real purpose, we'd love to hear from you.","description_format":"text","description_chars":2137,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T21:58:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/national-star-it-services-engineer","json_url":"https://alion.io/job/national-star-it-services-engineer.json","meta":{"generated_at":"2026-10-14T20:07:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2499394},"rest":"https://alion.io/mcp/rest/get_company?id=2499394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-star-it-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-star-it-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-star-it-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-star-it-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-star-it-services-engineer"}]}