{"id":2194645,"url":"https://alion.io/job/national-vision-human-resource-coordinator-shared-services","title":"Human Resource Coordinator - Shared Services","company":{"id":4738,"name":"National Vision","domain":"nationalvision.com","url":"https://alion.io/company/national-vision","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lawrenceville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:08:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T11:21:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.\nWe are hiring for aHuman Resource Coordinator - Shared Services to join our growing team!\n This position is responsible for timely and accurately handling the daily incoming SERVE cases, chats, phone calls for all People Team questions from our retail population. Works with the Shared Services team for additional projects/tasks as needed.\nWhat Would You Do? The Specifics.\nWorks with our SERVE ticketing system to provide 1st level support for all company associates.\nProvides additional support through SERVE Chat system and phone calls.\nEnsures that all cases are responded to completely with a sense of urgency; limits transferring cases when possible.\nUtilizes the Tier 1 knowledge articles and guides company associates in a calm and welcoming demeanor.\nWorks with Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes.\nUpdates and manages all Tier 1 knowledge articles and provides recommendations on new articles or changes as needed.\nAssists with testing new services and guiding Tier 1 agents on best processing practices.\nAssists Shared Services team with additional backup as needed.\n Work Experience\n1-2 years Human Resource experience (Required)\nEducation\nHigh school diploma or equivalent. (Required)\nAdditional Skills\nTicketing System experience (ServiceNow preferred) (required)\nHRIS system experience (UKG Preferred) (Required)\nAdobe PDF (Preferred)\n Taking Care of our People!\nWe understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.","description_format":"text","description_chars":2899,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Dental insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Optometry & Optical Stores"],"lifecycle":[{"event":"open","at":"2026-10-09T18:56:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 2","filings_12m":9,"filings_prev_12m":11,"green_card_filings_12m":2,"median_offered_wage_usd":131136,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/national-vision-human-resource-coordinator-shared-services","json_url":"https://alion.io/job/national-vision-human-resource-coordinator-shared-services.json","meta":{"generated_at":"2026-10-12T17:19:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4738},"rest":"https://alion.io/mcp/rest/get_company?id=4738"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnational-vision-human-resource-coordinator-shared-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnational-vision-human-resource-coordinator-shared-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnational-vision-human-resource-coordinator-shared-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/national-vision-human-resource-coordinator-shared-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnational-vision-human-resource-coordinator-shared-services"}]}