{"id":654688,"url":"https://alion.io/job/nationsbenefits-hearing-ambassador-patient-care-coordinator-119","title":"Hearing Ambassador (Patient Care Coordinator)","company":{"id":690260,"name":"NationsBenefits","domain":"nationsbenefits.com","url":"https://alion.io/company/nationsbenefits","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Port Huron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":3371},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T17:23:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-09-23T21:43:38Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.\nThrough our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.\nOur compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.\nWe offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.\nRole:\nThe Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.\nLocation: On-Site, Sam's Club Hearing Aid Center. Port Huron, MI.\nResponsibilities:\nHave a working knowledge of all Hearing Aid Center (HAC) products and services\nSet the stage for full test, and full boat purchase when interacting with Members\nComplete 30-50 outbound calls daily to prospective and/or existing customers\nSecure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center\nPromote and sell non hearing aid products when Members with whom they engage do not have hearing loss\nA 50% increase in non-hearing aid product sales is expected\nLearn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads\nAssist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits\nPromote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events\nWill be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests\nRequirements:\nHigh school diploma or equivalent\nStrong customer service, sales, or retail experience\nExperience working with PC hardware and software including general computer and Internet knowledge\nExcellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills\nPrevious experience with patient/customer appointment scheduling\nProficiency with basic computer systems and scheduling software.\nBilingual in Spanish is strongly preferred\nNationsBenefits is an Equal Opportunity Employer.","description_format":"text","description_chars":3231,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["FinTech"],"lifecycle":[{"event":"open","at":"2026-09-10T20:47:24Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.334,"p_room":0.44,"age_days":61,"expected_fill_days":50,"reasons":["conf:1","evergreen","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nationsbenefits-hearing-ambassador-patient-care-coordinator-119","json_url":"https://alion.io/job/nationsbenefits-hearing-ambassador-patient-care-coordinator-119.json","meta":{"generated_at":"2026-09-23T22:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}