{"id":26830,"url":"https://alion.io/job/natterbox-ltd-product-owner-observability","title":"Product Manager - Observability","company":{"id":7204,"name":"Natterbox","domain":"natterbox.com","url":"https://alion.io/company/natterbox-ltd","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":177000,"period":"year","method":"role_country_seniority_unknown","sample_n":270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-11-11T16:18:33Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns the commercial vision for Observability, which is a platform rather than a single product. You will own both the portfolio of apps we build on it and the data products beneath them: the services that capture, model and expose signal from AI-assisted conversations. Those same data services also power our AI agents through the agent builder programme.\nWhat you’ll own\nThe commercial product vision for the Observability platform, and the roadmap to deliver it.\nThe portfolio of apps on the platform, and the data products beneath them: the services that capture, model and expose conversational signal for those apps, other teams and our agents to consume.\nDiscovery and delivery with engineering, from problem framing through to shipped product, along with the market and revenue case for the track.\nHow we work\nProduct at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with Engineering and Go-To-Market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.\nRequirements\nWhat you must have\nOwned a commercial product vision, shaping where a product goes and why, and managed the backlog to deliver it.\nBuilt data products, such as data models, pipelines or services that other products and teams consume, not only the apps that sit on top of them.\nA genuine commitment to design-led product development and good UX, across both the apps you ship and the experience of the teams who build on your data products.\nEnough technical credibility to work closely with engineering on data, modelling and telemetry.\nBenefits\nCompetitive salary and bonus.\nHybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.\nThe opportunity to shape a product line rather than inherit a backlog.","description_format":"text","description_chars":2027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-17T00:00:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.406,"p_room":0.28,"age_days":82,"expected_fill_days":25,"reasons":["seen:82","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/natterbox-ltd-product-owner-observability","json_url":"https://alion.io/job/natterbox-ltd-product-owner-observability.json","meta":{"generated_at":"2026-11-11T17:21:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7204},"rest":"https://alion.io/mcp/rest/get_company?id=7204"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnatterbox-ltd-product-owner-observability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnatterbox-ltd-product-owner-observability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnatterbox-ltd-product-owner-observability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/natterbox-ltd-product-owner-observability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnatterbox-ltd-product-owner-observability"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":26830}},{"tool":"search_jobs","arguments":{"company":"natterbox.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":26830},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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