{"id":1629316,"url":"https://alion.io/job/natus-senior-salesforce-service-cloud-solution-architect","title":"Senior Salesforce Service Cloud Solution Architect","company":{"id":2264861,"name":"Natus","domain":"natus.com","url":"https://alion.io/company/natus-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":215000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":99},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"AWS","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-08-18T13:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T11:32:22Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"SUMMARY\nThe Senior Salesforce Service Cloud Solution Architect leads the design, governance, and delivery of enterprise Salesforce Service Cloud capabilities within the IT organization. This role partners IT leadership, business stakeholders, implementation partners, onshore and offshore delivery teams to translate business needs into scalable Salesforce solutions. The architect will be expected not only to develop strategic architecture but also to actively participate in requirements analysis, solution design, troubleshooting, root-cause analysis, implementation, production stabilization, and continuous improvement.\nThe ideal candidate will have deep hands-on experience designing and implementing Salesforce Service Cloud solutions integrated with Oracle E-Business Suite R12, particularly Oracle Service Contracts, Install Base and service-related order processes. The position is responsible for Service Cloud architecture, development, multi-cloud solution design, integration, data migration strategy, contact center and CTI integration, security, sharing models, platform governance, and delivery readiness across complex Salesforce programs.\nESSENTIAL DUTIES & KEY RESPONSIBILITIES\nSalesforce Architecture & Solution Design\nProvide deep Service Cloud architecture expertise across Case Management, Knowledge, Assets, Entitlements, Digital Engagement, Omni-Channel, Salesforce Voice/CTI, service routing, and customer service operations.\nActively participate in hands-on Salesforce development and configuration as needed, including Salesforce Flow, Apex, Lightning Web Components, validation rules, security configuration and Service Cloud functionality.\nTake ownership of assigned enhancements from requirements through design, development, testing, deployment, and post-production validation, ensuring solutions are delivered successfully and on schedule.\nEstablish and enforce Salesforce architecture and development standards for configuration, Flow, Apex, Lightning components, APIs, integrations, security, and data models.\nReview and approve technical designs and code changes for major Salesforce enhancements, ensuring adherence to development standards and platform best practices. \nEvaluate Salesforce org consolidation, Agent force, modernization or transformation opportunities as required to reduce complexity and improve operational effectiveness.\nServe as the senior Salesforce technical advisor to IT and business leadership, clearly communicating architecture decisions, risks, dependencies, tradeoffs and recommendations.\nIntegration, Data & Contact Center Capabilities\nLead the architecture, design, development, and support of Salesforce integrations with Oracle E-Business Suite R12 and other enterprise applications using MuleSoft, APIs, event-driven integrations, and other appropriate integration patterns.\nWork closely with Salesforce, Oracle EBS and MuleSoft development teams to design and implement reliable real-time and batch integrations based on business requirements.\nLead troubleshooting and root-cause analysis for complex issues spanning Salesforce, integration.\nGuide enterprise data migration, data governance, and data quality considerations for Salesforce programs.\nSupport CTI and contact center integration architectures, including Salesforce integrations with telephony platforms and AWS-based contact center technologies such as Amazon Connect.\nEnsure Salesforce designs align with enterprise architecture, security, compliance, and operational support standards.\nTRAVEL REQUIRED\nMinimal to moderate domestic travel may be required based on project needs, workshops, or business stakeholder engagement.\nEDUCATION\n• A bachelor’s degree in information technology, computer science, business systems, or a related field is preferred, or equivalent professional experience.\nEXPERIENCE\n8+ years of Salesforce experience, including at least 3+ years serving as a Solution Architect or Lead Architect.\nDeep experience designing, implementing, enhancing, and supporting Salesforce Service Cloud in complex enterprise environments.\nStrong hands-on experience with Case Management, Knowledge, Assets, Entitlements, Omni-Channel, Digital Engagement, Salesforce Flow, Apex, Lightning Web Components, security, and sharing models.\nDemonstrated ability to own Salesforce enhancements through the complete lifecycle, including requirements, solution design, hands-on development/configuration, testing, deployment, production validation, and post-release support.\nExperience integrating Salesforce with Oracle E-Business Suite R12 or another enterprise ERP.\nExperience with multi-cloud Salesforce architecture, including dependencies across Service Cloud, Sales Cloud, Revenue Cloud(RCA)/CPQ, customer data, products, assets, orders and related business processes.\nExperience integrating Salesforce with telephony/CTI systems; Amazon Connect experience is a plus.\nProven experience consolidating and merging Salesforce orgs.\nExperience gathering requirements and writing user stories in Agile environments.\nStrong client-facing communication, stakeholder management, workshop facilitation, problem-solving, and strategy skills.\nCERTIFICATES, LICENSES, REGISTRATIONS\nSalesforce Service Cloud Certification required.\nSalesforce Certified Platform Developer certification preferred\nSalesforce Service Cloud Consultant Certification preferred.\nSalesforce Application Architect Certification preferred.\nSalesforce System Architect Certification preferred.\nSalesforce Certified Technical Architect (CTA) strongly preferred.","description_format":"text","description_chars":5564,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:17:01Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.548,"p_room":0.28,"age_days":63,"expected_fill_days":22,"reasons":["seen:19","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/natus-senior-salesforce-service-cloud-solution-architect","json_url":"https://alion.io/job/natus-senior-salesforce-service-cloud-solution-architect.json","meta":{"generated_at":"2026-10-21T14:44:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2264861},"rest":"https://alion.io/mcp/rest/get_company?id=2264861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnatus-senior-salesforce-service-cloud-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnatus-senior-salesforce-service-cloud-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnatus-senior-salesforce-service-cloud-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/natus-senior-salesforce-service-cloud-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnatus-senior-salesforce-service-cloud-solution-architect"}]}