{"id":2091320,"url":"https://alion.io/job/nav-canada-manager-delivery-process-improvement","title":"Manager, Delivery Process Improvement","company":{"id":95261,"name":"NAV Canada","domain":"navcanada.ca","url":"https://alion.io/company/navcanada","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":418},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Power Apps","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:42:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T08:04:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Posting Title\nManager, Delivery Process ImprovementJob Category\nProject ManagementLanguage Requirements\nBilingual Preferred / Bilingue de préférenceIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.Flexible Work Agreement Type\nHybrid / HybridePosting End Date\n2026-10-22Job Grade\nL1 Zone BPay Range\nCommensurate with Experience / Selon l’expérienceJob Summary\nReporting to the Manager, Technology Enablement Services Centre of Excellence, the Manager, Delivery Process Improvement is responsible for driving continuous improvement of processes, standards, templates, and tools across the Technology Enablement Services (TES) portfolio. Acting as a central point of contact and trusted advisor, this role provides guidance on the communication and implementation of process and tool changes. This position plays a key role in building organization capability and continually evolving standards, processes, templates, and tools to improve delivery efficiency. The Manager, Delivery Process Improvement also ensures a consistent approach to communications, change management strategies and plans, while providing guidance and oversight to support successful implementation and sustained adoption and adherence to process and tool changes across the TES organization.Job Description\nWhat NAV CANADA offers you:\nChallenging, team-oriented work environment\nCompetitive compensation and flexible benefits\nDefined benefit pension plan\nOpportunities for growth and development\nFlexible work arrangements\nDiverse and inclusive workforce\nIn this role you will:\nMaintain, advance, and evolve the Portfolio Delivery Group (PDG) methodology, products, process, tools, and templates (PDG).\nEvolve and improve the repositories of tools and templates, which are tailored to the organization, ensuring that TES teams have the right materials easily available to apply TES processes, standards and ways of working.\nContinually innovate to improve ways of working, managing change and communication across the organization.\nEstablish and continually improve TES CoE standards, processes, and tools.\nDevelop the approach to training across TES for teams implementing changes.\nEnsure end-user perspectives and expectations are aligned within the TES processes, tools, and templates being designed and built with user-centered design in mind.\nDevelop communication and change management strategies and protocols across TES to a ensure consistent approach - in alignment with the corporate communications and change management functions.\nMonitor the uptake of communications and change management approaches. Monitor adherence to PDG Methodology and recommends corrective actions (PDG).\nSeek regular direct feedback from teams relating to TES CoE approaches and continually improve ways of working.\nAdvise on the approaches for proactive assessments to gauge the level of adoption of tools and processes\nAssess capability gaps and identify new opportunities and methods to grow skills.\nAdvise on the approaches for the assessment of training needs when implementing change within TES teams.\nLead delivery of project and program management training and coaching to address identified capability gaps (PDG).\nProvide proactive advisory to TES teams based on best practices and approaches, to improve use of tools, standards, and processes.\nProvide coaching and mentoring to TES teams, influencing them to adopt best practice delivery management approaches, tools, and techniques\nWork closely with TES teams to ensure that change is managed effectively.\nSupport TES teams to manage communications with stakeholders.\nDesign and evolve the TES change management toolkit.\nProvide oversight of change management best practices into the creation of tools, templates, and guidance documentation.\nWhat you bring:\nEducation:\nAn undergraduate degree or college diploma in a relevant field, or equivalent combination of education and experience.\nCertified Project Manager or equivalent skills and experience.\nCertified Change Manager or equivalent skills and experience.\nKnowledge of NAV CANADA policies, processes, regulations, and systems.\nExperience:\n5+ years of experience in project management, product management, business analysis or governance.\nExperience working with enterprise delivery methodologies.\nExperience working with governance frameworks.\nExperience with large-scale organizational communications and change efforts.\nDemonstrated experience in leading without authority.\nSkills and Knowledge:\nKnowledge of project and program planning and delivery approaches.\nKnowledge of project management methodologies (PDG Methodology is based on PMI).\nStrong understanding and experience of a range of delivery management approaches, including waterfall, Lean-agile and hybrid agile best practices.\nKnowledge and skill with product management practices (product strategy, requirement analysis, requirements elicitation, requirements management).\nKnowledge of Governance frameworks and methodologies for technologies and working practices.\nDemonstrated business and technical acumen.\nStrong leadership skills with the ability to develop and communicate vision and inspire and motivate.\nExperience coaching high performing delivery teams and successful project teams.\nStrong verbal and written communication skills, including the ability to explain concepts to business leaders.\nStrong influence skills - demonstrated ability to create followership and motivate.\nExperience working in a matrixed organization.\nDesire and ability to build strong, cohesive relationships at all levels of the organization; up, down, and across.\nStrong organizational skill and ability to manage multiple conflicting priorities.\nAdapts to changes in priorities with ease, comfortable working “in the grey” while defining the way forward.\nInnovative and explorative, ready to explore the use of new and emerging tools and techniques to drive best practice delivery management.\nMeticulous attention to detail, with the ability to understand, document and continually evolve processes.\nKnowledge of Microsoft Suite including Excel, Word, PowerPoint, Teams, SharePoint, Power Apps and Power BI.\nKnowledge of Clarity PPM tool, DevOps and similar tools is considered an asset.\nWorking Conditions:\nThis position is a hybrid position with a minimum 3 days per week on site.\nBehaviour Statement:\nAll employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Ethical Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. \nNAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.\nOur Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.\nThe successful candidate must meet the security requirement of the position and be legally able to work in Canada.\nWe thank all applicants for their interest; only those selected for next steps will be contacted.\n-","description_format":"text","description_chars":7792,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T14:42:13Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":10,"expected_fill_days":16,"reasons":["conf:21","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/nav-canada-manager-delivery-process-improvement","json_url":"https://alion.io/job/nav-canada-manager-delivery-process-improvement.json","meta":{"generated_at":"2026-10-19T05:50:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95261},"rest":"https://alion.io/mcp/rest/get_company?id=95261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnav-canada-manager-delivery-process-improvement"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnav-canada-manager-delivery-process-improvement"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnav-canada-manager-delivery-process-improvement"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nav-canada-manager-delivery-process-improvement\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnav-canada-manager-delivery-process-improvement"}]}