Associate Account Manager
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Aug 30, 2026. Navan scores B on the Alion truth index.
Join our team as an Associate Account Manager, where you will directly support our Administrator's travel and expense needs. You will be the front line of our business, providing excellent customer experience, maintaining a deep understanding of our product, and driving satisfaction, adoption, and retention. This role offers a unique opportunity to impact our day-to-day operations, traveler experience, and product development.
Missions
- Effectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.
Profil recherché
- Passion for deeply understanding a product in order to provide solutions for customers- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for travel and focusing on the customer experience
- Attention to detail and excellent communication skills are a must
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
- Bachelor’s degree or similar relevant working experience
- Data-driven approach to continuously drive additional efficiency
- Excellent project management and organizational skills