{"id":2009926,"url":"https://alion.io/job/navan-associate-account-manager-2","title":"Associate Account Manager","company":{"id":7473,"name":"Navan","domain":"navan.com","url":"https://alion.io/company/navan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-30T00:12:18Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T02:24:35Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Join our team as an Associate Account Manager, where you will directly support our Administrator's travel and expense needs. You will be the front line of our business, providing excellent customer experience, maintaining a deep understanding of our product, and driving satisfaction, adoption, and retention. This role offers a unique opportunity to impact our day-to-day operations, traveler experience, and product development.\nMissions\nEffectively partner with Commercial customers, ensuring excellent customer experience through timely, accurate communications.\nMaintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements.\nDrive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes.\nProfil recherché\n - Passion for deeply understanding a product in order to provide solutions for customers- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company\n- High energy, go-getter with fresh ideas who takes the initiative to get things done\n- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve\n- Passion for travel 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