{"id":2010134,"url":"https://alion.io/job/navan-enterprise-customer-success-manager-3","title":"Enterprise Customer Success Manager","company":{"id":7473,"name":"Navan","domain":"navan.com","url":"https://alion.io/company/navan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-04T00:10:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T19:02:19Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":147},"description":"Join our team as an Enterprise Customer Success Manager, where you will be a trusted advisor to key named/strategic customers. You will be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work closely with our customer C-Suite and executive teams, as well as our program counterparts, to drive a successful program. This role requires strong relationship-building skills, product knowledge, and the ability to manage complex integration cycles.\nMissions\nAssurer la satisfaction des clients en comprenant leurs besoins, en mettant en œuvre et en intégrant de nouveaux clients, en formant les utilisateurs et en favorisant l'adoption.\nÉtablir des relations de confiance avec les clients, en travaillant en étroite collaboration avec les équipes exécutives et en développant des plans de succès conjoints.\nGérer toutes les activités post-vente pour les clients d'entreprise, en construisant des relations solides et en exécutant des plans stratégiques.\nProfil recherché\n - Bachelor’s degree preferred or similar working experience- High energy, go-getter with fresh ideas who takes the initiative to get things done\n- Experience working within the Travel industry\n- Attention to detail is a must\n- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve\n- 5+ years of 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