{"id":2010141,"url":"https://alion.io/job/navan-enterprise-customer-success-manager-4","title":"Enterprise Customer Success Manager","company":{"id":7473,"name":"Navan","domain":"navan.com","url":"https://alion.io/company/navan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T00:08:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-29T21:07:26Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"Join our team as an Enterprise Customer Success Manager, where you will manage all post-sales activities for our Enterprise customers. You will build strong relationships, manage complex integration cycles, and develop a trusted advisor relationship with C-suite executives. You will also work closely with your Account Executive counterpart to develop a joint success plan, assess customer health, and serve as the voice of the customer. Additionally, you will maintain a deep understanding of our product, increase customer retention, and improve our approaches to customer engagement and account management.\nMissions\nGérer toutes les activités post-vente pour les clients d'entreprise en établissant des relations solides, en utilisant vos connaissances sur le produit et en planifiant l'exécution.\nDévelopper une relation de confiance avec les clients (C-suite) pour garantir que les objectifs sont alignés sur la stratégie commerciale et que les indicateurs de succès sont identifiés.\nÉvaluer constamment la \"santé\" de vos clients pour améliorer la satisfaction, l'adoption, la rétention et réduire le taux de désabonnement.\nProfil recherché\n - Bachelor’s degree preferred or similar working experience- Experience in the Travel or Expense management industries is a must\n- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve\n- Attention to detail is a must\n- High energy, go-getter with fresh ideas who takes the initiative to get things done\n- Fluent in English\n- Excellent project management and organizational skills in a high pressure environment, working with high value customers\n- 5+ years of experience in Enterprise Customer Success Management","description_format":"text","description_chars":1704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Travel & Tourism","Business Travel","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-07T12:59:48Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long 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