{"id":3256301,"url":"https://alion.io/job/navan-scaled-account-manager","title":"Scaled Account Manager","company":{"id":7473,"name":"Navan","domain":"navan.com","url":"https://alion.io/company/navan","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":47},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:13:38Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T01:29:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Join our team as a Scaled Account Manager, where you will ensure a seamless and success-driven experience for our Travel and Expense customers. In this role, you will blend customer experience, product support, and renewal responsibility. You will assist customers with product-related questions, guide them through technical or process issues, and drive successful contract renewals. This position is based in London and offers world-class training, enablement, and opportunities for growth.\nMissions\nSupport customers by ensuring excellent customer experience through timely, accurate communications and addressing product-related questions.\nOwn the renewal cycle for your portfolio, from preparation and customer alignment to execution, ensuring predictable, timely, and successful renewals.\nDrive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer’s desired outcomes.\nProfil recherché\n - You bring a “let’s solve it” mindset, strong communication skills, and a desire to help customers achieve results- We’re looking for individuals who are passionate about customer success, work in a structured and proactive way, and thrive in a fast-paced environment\n- You can expect world-class training, enablement, and opportunities to grow\n- Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve\n- Data-driven approach to continuously drive additional efficiency\n- Passion for customer experience and technology with the ability to deeply understand a product\n- Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives\n- Bachelor’s degree\n- 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company\n- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their 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