{"id":2105185,"url":"https://alion.io/job/navanta-technical-support-specialist-mid-shift","title":"Technical Support Specialist (Mid-shift)","company":{"id":3868674,"name":"Navanta","domain":"navanta.com","url":"https://alion.io/company/navanta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:10:13Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T22:14:57Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview\nSummary/Objective\nThe Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.\nT1 pay: $22.50/hr\nT2 pay: $25.00/hr\nHours: 3pm-12am.\nExpectations: Hybrid/Remote.\nResponsibilities\nEssential Functions\nReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nUnder general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.\nAct as the initial contact for all end-users that need technical support.\nAnswering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.\nClearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.\nFollow defined procedures and policies to resolve recurring issues.\nEscalate or involve senior technicians on more sensitive or complex end-user problems.\nPerform related work as required.\nCompetencies\nTechnical Capacity.\nProblem Solving/Analysis.\nCommunication Proficiency.\nTeam Player.\nWork Independently.\nTime Management.\nSupervisory Responsibility\nThis position has no supervisory responsibility.\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Use of personal phone through Multi-factor authentication is required.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nPosition Type and Expected Hours of Work\nThis is a full-time position. Hours of work: 3pm - 12am.\nUse of a personal mobile phone is required for work-related communication.\nTravel\nInfrequent travel is expected for this position.\nQualifications\nRequired Education and Experience\nBasic understanding of desktop operating systems, various software applications and PC/Server/Network hardware.\nBasic understanding of principles and theories of network systems and management.\nBasic understanding of Internet technologies and products.\nAt least one year of technical work experience or equivalent education.\nPreferred Education and Experience\nTwo or more years of technical work experience.\nOne or more relevant technical certifications (e.g., A+, Network+ and Security+).\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.","description_format":"text","description_chars":3380,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T20:10:13Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":12,"expected_fill_days":31,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/navanta-technical-support-specialist-mid-shift","json_url":"https://alion.io/job/navanta-technical-support-specialist-mid-shift.json","meta":{"generated_at":"2026-10-21T23:43:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3868674},"rest":"https://alion.io/mcp/rest/get_company?id=3868674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavanta-technical-support-specialist-mid-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavanta-technical-support-specialist-mid-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavanta-technical-support-specialist-mid-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navanta-technical-support-specialist-mid-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavanta-technical-support-specialist-mid-shift"}]}