{"id":4072042,"url":"https://alion.io/job/navantia-uk-application-support","title":"Application Support","company":{"id":678292,"name":"Navantia UK","domain":"navantia.co.uk","url":"https://alion.io/company/navantia","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Braunton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-11T09:14:05Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:50:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Navantia UK is a new force in British industry, supporting the UK’s defence, security and energy transition ambitions. We’re doing this by creating state-of-the-art sovereign defence capabilities, investing in the UK to modernise industrial facilities, and bolstering the nation's energy security. Established in 2022, Navantia UK is a subsidiary of Navantia SA, a Spanish state-owned company with over 300 years of naval shipbuilding history. In January 2025, Navantia UK completed the acquisition of Harland & Wolff and its four historic facilities in Belfast, Appledore, Methil, and Arnish. By combining Harland & Wolff’s proud heritage and facilities with Navantia’s global expertise, Navantia UK is well-positioned to strengthen Britain’s defence, maritime and energy industrial capabilities, supporting jobs and economic growth across the UK.\n 1st Line Application Support Analyst\nWe are looking for a hands-on 1st Line Application Support Analyst to provide onsite support for business-critical software applications within a complex engineering and manufacturing environment. This is a user-facing software application support role, working directly with engineers, production teams and business stakeholders. You will be the onsite first point of contact for application issues, supporting a varied portfolio of business applications including PLM, CAD and other specialist engineering.\nYou will diagnose and resolve application issues, provide practical support and own incidents and requests from initial report through to resolution, working with Enterprise Applications, Infrastructure and Platform specialists and sour MSP when escalation is required.\nThis is not a general IT infrastructure, network, hardware or platform support role. Dedicated IT teams provide support for these areas.\nThe Role\nProvide hands-on first-line application support to engineering, manufacturing and business users.\nSupport Business Applications, PLM, CAD and other specialist engineering and Manufacturing Applications/Software.\n\nProvide direct onsite, face-to-face and desk-side support to users.\nDiagnose application issues covering access, permissions, configuration, functionality, licensing and application errors.\nOwn incidents and requests from initial contact through to resolution and closure.\nEscalate complex issues effectively to relevant SMEs while retaining ownership of the user experience.\n\nBuild strong relationships with engineers, production teams, key users and business stakeholders.\nDevelop knowledge of site-specific and group applications, engineering workflows, integrations and dependencies.\n\nMaintain support documentation, troubleshooting guides and knowledge articles.\nSupport application upgrades, deployments and continuous improvement activities.\nWhat You’ll Bring\nHands-on experience supporting business or specialist software applications.\nStrong application troubleshooting and problem-solving skills.\nExperience providing direct support to end users.\nConfidence engaging with technical and non-technical stakeholders.\nA strong customer-service mindset with the ability to take ownership and follow issues through to resolution.\nExperience within an engineering, manufacturing or other operational environment is highly desirable.\nExperience with specialist engineering and manufacturing applications would be advantageous.\n\nExperience working with ITSM processes and service management tools is beneficial.\n\n Permanent position\nCompetitive salary\nCompany pension\nLife assurance\nOpportunity to work on exciting projects\n***Please note as part of the onboarding process all candidates will need to complete BPSS security clearance***\nWe are an Opening Doors employer, committed to equal opportunity and an inclusive workplace. Our approach, shaped by our values of service, trust, excellence, agility, dedication, and you, we focus on removing barriers and recognising potential. We are committed to fairness at every stage, including providing reasonable adjustments and actively working to eliminate discrimination.\nWe believe talent is everywhere, and by widening access to opportunity and welcoming diverse experiences, we aim to create a workplace where every person feels valued and has an equal chance.\nIf you experience difficulties or are unable to apply for a role on-line please contact us at  and one of the team will be in contact to help you.","description_format":"text","description_chars":4416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Naval Systems"],"lifecycle":[{"event":"open","at":"2026-11-11T13:50:04Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-11T16:16:28Z"},"pay":null,"html_url":"https://alion.io/job/navantia-uk-application-support","json_url":"https://alion.io/job/navantia-uk-application-support.json","meta":{"generated_at":"2026-11-11T16:16:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30684,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678292},"rest":"https://alion.io/mcp/rest/get_company?id=678292"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavantia-uk-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavantia-uk-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavantia-uk-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navantia-uk-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavantia-uk-application-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4072042}},{"tool":"search_jobs","arguments":{"company":"navantia.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4072042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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