{"id":550728,"url":"https://alion.io/job/navarino-technical-support-engineer","title":"Technical Support Engineer","company":{"id":450416,"name":"Navarino","domain":"navarino.co.uk","url":"https://alion.io/company/navarino-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":50,"open_postings":23,"ghost_share":0.826,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piraeus, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-08T00:00:00Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-27T03:10:10Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":111},"description":"About us\nNavarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan, India and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.\nWe pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.\nWhat will you be doing?\nWe are looking for enthusiastic and creative technical support engineers to be part of our growing team. You will be a member of our Technical Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your focus area will be to provide technical service-related support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products. The department works on a 24/7 shift schedule where the out of office hours shifts, including weekends, bank holidays & night shifts are remote.\nRequirements\nFour-year degree in Computer Engineering, Telecommunications or equivalent\nGood understanding of OSI Layer, TCP/IP networking and firewall\nGood understanding in networking products and technology such as routing and switching\nFluent in written and spoken English\nCisco Certified Network Associate (CCNA)\nLinux basic user knowledge\nAdditional (desired) requirements\nTwo-year experience in customer support\nRed Hat Certified System Administrator (RHCSA)\nExperience in satellite communications (Inmarsat, VSAT, Iridium)\nBenefits\nBeyond offering a working environment which values and supports people and their well-being, we at Navarino offer:\nAn attractive financial package\nExcellent working conditions with a good work-life balance\nExcellent variety of benefits including private health insurance\nA generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success\nFlexibility and choice in arranging (together with manager) your work schedule and your remote work preferences\nPersonal development and training opportunities to continue your professional growth, skills and knowledge\nA working environment certified as a \"Great Place to Work\" for five consecutive years (2022-2026), a \"Best Place to Work- Tech\" for 2025 and \"Best Place to Work- Hellas\" 2026","description_format":"text","description_chars":2796,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-09-08T14:58:16Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.202,"p_room":0.28,"age_days":111,"expected_fill_days":27,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/navarino-technical-support-engineer","json_url":"https://alion.io/job/navarino-technical-support-engineer.json","meta":{"generated_at":"2026-10-27T09:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450416},"rest":"https://alion.io/mcp/rest/get_company?id=450416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavarino-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavarino-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavarino-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navarino-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavarino-technical-support-engineer"}]}