{"id":2093377,"url":"https://alion.io/job/navex-associate-manager-customer-support-rotational-shift","title":"Associate Manager, Customer Support - Rotational Shift","company":{"id":1784226,"name":"Navex","domain":"navex.com","url":"https://alion.io/company/navex-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1617},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T21:30:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T12:06:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.\n\nOur high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. \nWe are the worldwide leader in integrated risk and compliance management software and services. As an Associate Manager of Customer Support, you will be responsible for the oversight of Customer Support Specialists dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. \nIn this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.\nAdditionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.\nCome join our outstanding team of high energy, fun and customer centric professionals!\nAt NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!\nWhat you’ll get: \nMeaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.\nHigh-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.\nCandid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.\nGrowth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.\nRewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.\nWhat you’ll do:\nLead, coach, and develop a team of Customer Support Technicians, fostering a culture of accountability, continuous improvement, and employee retention\nDrive team performance through effective coaching, regular performance management, and achievement of key operational and customer experience metrics\nEnsure the consistent delivery of an exceptional customer experience, with a strong focus on customer satisfaction, retention, and service quality\nMonitor and analyze team and individual performance metrics, identifying opportunities to improve effectiveness, efficiency, and outcomes\nAct as the primary escalation point for complex customer issues, ensuring timely resolution and positive customer outcomes\nEnsure adherence to established support processes, policies, and service standards while promoting operational excellence\nIdentify, recommend, and implement process improvements that enhance team productivity, service delivery, and the customer experience\nWhat you’ll bring:\n3+ years of related customer-facing professional experience\n1+ years of related successful leadership experience\nAbility to effectively manage multiple team members, prioritizing responsibilities, delegating tasks, managing escalations, team coaching and career development and tracking established KPIs to ensure customers are supported\nThe ability to learn and assimilate new information quickly\nAbility to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results\nThe ability to execute against defined strategic initiatives with minimal management supervision\nHigh level of attention to detail, excellent follow through and reliability\nCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through\nAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes\nFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values\nComfortable working in rotational shifts, including night shifts or weekends\nOur side of the deal: \nWe’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.\nThe starting pay for this role is 2,035,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T15:49:13Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/navex-associate-manager-customer-support-rotational-shift","json_url":"https://alion.io/job/navex-associate-manager-customer-support-rotational-shift.json","meta":{"generated_at":"2026-10-12T16:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784226},"rest":"https://alion.io/mcp/rest/get_company?id=1784226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavex-associate-manager-customer-support-rotational-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavex-associate-manager-customer-support-rotational-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavex-associate-manager-customer-support-rotational-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navex-associate-manager-customer-support-rotational-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavex-associate-manager-customer-support-rotational-shift"}]}