{"id":2146799,"url":"https://alion.io/job/navex-customer-experience-manager","title":"Customer Experience Manager","company":{"id":1784226,"name":"Navex","domain":"navex.com","url":"https://alion.io/company/navex-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":79296},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T18:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T00:24:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.\n\nOur high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. \n\nNAVEX is seeking a Customer Experience Manager, Strategic Enterprise to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.\n\nAs an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.\n\nYou’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!\n\nWhat you’ll get: \nMeaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.\nHigh-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.\nCandid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.\nGrowth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.\nRewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.\nWhat you’ll do:\nOwn the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization\nBuild trusted advisor relationships with executive and senior stakeholders across customer organizations\nGuide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness\nServe as the central point of coordination across sales, product, services, support and leadership teams\nLead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities\nCapture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements\nMonitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement\nIdentify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities\nDrive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early\nWhat you’ll bring:\n8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership\nProven ability to improve retention, expansion, and global CX performance\nExpertise in data-driven CX, customer health, and lifecycle analytics\nStrong executive communication and cross-functional influence skills\nCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through\nAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes\nFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values\nOur side of the deal: \nWe’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.\nThe starting pay for this role is 60,000 GBP per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.","description_format":"text","description_chars":4317,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","AI Governance & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-09T04:32:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":79296,"is_top_pay":false},"html_url":"https://alion.io/job/navex-customer-experience-manager","json_url":"https://alion.io/job/navex-customer-experience-manager.json","meta":{"generated_at":"2026-10-11T00:57:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1269,"day_limit":5000,"remaining_today":3731,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784226},"rest":"https://alion.io/mcp/rest/get_company?id=1784226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavex-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavex-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavex-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navex-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavex-customer-experience-manager"}]}