{"id":2407720,"url":"https://alion.io/job/navex-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":1784226,"name":"Navex","domain":"navex.com","url":"https://alion.io/company/navex-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":59475},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T18:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T11:31:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.\n\nOur high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. \n\nNAVEX is seeking a Customer Experience Specialist to support the experience of our small and medium market customers through digital engagement, operational support, and efficient issue resolution.\n\nIn this role, you will serve a large base of customers through scalable programms, automation, and self-service resources, helping ensure customers can successfully go onboard, adopt NAVEX solutions, and access assistance when needed. As the Customer Experience Specialist, you will work as part of a collaborative team responsible for supporting approximately 5,000 customers, delivering consistent and efficient engagement without dedicated account management.\n\nYou will play an important part in maintaining customer satisfaction, identifying experience trends, and ensuring our SMB customers realize value from their NAVEX solutions.\n\nYou’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next\n\nWhat you’ll get: \nMeaningful Purpose. Your work helps organisations operate with integrity and protect their people—at a scale few companies can match.\nHigh-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.\nCandid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.\nGrowth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.\nRewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.\nWhat you’ll do:\nRespond to customer inquiries through phone, email, chat, and digital support channels, ensuring a timely and helpful response\nAssist customers with questions related to onboarding, platform usage, and general product support\nEnsure efficient resolution of issues impacting customer experience by coordinating with internal teams when necessary\nSupport digital onboarding programs and automated customer engagement campaigns designed to help customers successfully adopt NAVEX solutions\nAssist with webinar coordination, customer education sessions, and training initiatives\nMaintain and update help centre documentation, tutorials, and knowledge base articles to support customer self-service\nPromote and guide customers toward self-service resources that help them quickly resolve common questions\nMonitor trends in customer inquiries, support requests, and feedback to identify common challenges across the small-market customer base\nSurface recurring issues and insights to internal teams to help improve products, processes, and customer resources\nCoordinate internally to resolve customer challenges before they impact satisfaction or retention\nGather feedback from small-market customers to inform improvements to product functionality, digital engagement programms, and customer education resources\nWhat you’ll bring:\n2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles\nStrong written and verbal communication skills with the ability to support customers across digital channels\nExperience supporting customers through phone, email, chat, or help desk platforms\nAbility to manage multiple customer inquiries while maintaining a high level of service quality\nComfort working with digital engagement tools, help centre platforms, and knowledge base systems\nStrong attention to detail and ability to document and maintain accurate information\nProblem-solving mindset with the ability to collaborate across teams to resolve customer issues\nComfort working in a fast-paced environment supports a high volume of customers\nCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through\nAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes\nFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values\nOur side of the deal: \nWe’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.\nThe starting pay for this role is 45,000 GBP per annum with a 5% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.","description_format":"text","description_chars":5059,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-13T01:20:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":59475,"is_top_pay":true},"html_url":"https://alion.io/job/navex-customer-experience-specialist","json_url":"https://alion.io/job/navex-customer-experience-specialist.json","meta":{"generated_at":"2026-10-13T14:43:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1784226},"rest":"https://alion.io/mcp/rest/get_company?id=1784226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavex-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavex-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavex-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navex-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavex-customer-experience-specialist"}]}