{"id":3154819,"url":"https://alion.io/job/navex-customer-support-specialist-4","title":"Customer Support Specialist","company":{"id":1784226,"name":"Navex","domain":"navex.com","url":"https://alion.io/company/navex-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:30:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T19:10:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.\n\nOur high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. \n\nOur goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.\n\nAs a Customer Support Specialist, you will be primarily responsible for front line technical support of our product solutions. In addition to managing product support tickets, phone calls, and emails, you will also assist internal employees with onboarding, support and process development. \n\nCome join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!\n\nWhat you’ll get: \nMeaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.\nHigh-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.\nCandid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.\nGrowth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.\nRewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.\nWhat you’ll do:\nManage customer support tickets, calls and emails within service level agreement requirements, including confidential information\nManage technical escalations with consistency and care, implementing new tactics to de-escalate issues\nIdentify, evaluate and resolve customer computer, system, server and user related issues\nDocument issues and resolution progress\nEducate/train internal team members on processes, products and technical escalations\nEducate/train customers on solutions current status, delivery alternatives and announced updates\nEnhance program and product awareness with focused messaging\nIdentify and propose potential system and customer relationship enhancements, including upsell opportunities\nInterpret and communicate specialized technical material into information usable by customers\nWork with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design\nWhat you’ll bring:\n2+ years of experience in customer service and software support\nProficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies\nProficiency in updating and managing CRM; Salesforce preferred\nTraining experience with the ability to adapt facilitation style to engage your audience\nAbility to learn and assimilate new information quickly\nAbility to evaluate and define customer and system needs\nAbility to work within a team environment to achieve results\nAttention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities\nAbility to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving\nAbility to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust\nCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through\nAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes\nFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values\nOur side of the deal: \nWe’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.\nThe starting pay for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. 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