{"id":1984837,"url":"https://alion.io/job/navex-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1784226,"name":"Navex","domain":"navex.com","url":"https://alion.io/company/navex-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T07:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T19:37:45Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.\n\nOur high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. \n\nOur goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.\n\nAs a Customer Support Specialist, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!\n\nAt NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!\n\nWhat you’ll get: \nMeaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.\nHigh-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.\nCandid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.\nGrowth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.\nRewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.\nWhat you’ll do:\nServe as a trusted advisor by understanding customer goals and desired outcomes\nLead complex customer issues through diagnosis, resolution, and follow-up\nAdapt communication styles to effectively engage technical and business stakeholders\nIndependently manage escalated customer situations and expectations\nPrioritize work based on customer impact, risk, and business needs\nIdentify root causes, recurring trends, and opportunities for improvement\nPartner across teams to resolve issues and improve customer experiences\nCreate and enhance knowledge resources, processes, and best practices\nRecommend scalable solutions that improve operational efficiency and customer outcomes\nShare expertise and mentor peers to strengthen team capabilities\nWhat you’ll bring:\nBachelor's degree in a related field or equivalent practical experience with 2+ years of experience in customer service and software support\nProficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies\nProficiency in updating and managing CRM; Salesforce preferred\nTraining experience with the ability to adapt facilitation style to engage your audience\nAbility to learn and assimilate new information quickly\nAbility to evaluate and define customer and system needs\nAbility to work within a team environment to achieve results\nAttention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities\nCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through\nAI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes\nFuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values\nOur side of the deal: \nWe’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.\nThe starting pay for this role is $24.04 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. 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