{"id":2876239,"url":"https://alion.io/job/navigate360-implementation-consultant-i","title":"Implementation Consultant I","company":{"id":58698,"name":"Navigate360","domain":"navigate360.com","url":"https://alion.io/company/navigate360","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":71000,"period":"year","method":"global_role_seniority_cell","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:33:31Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T20:57:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary: This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch.\nDuties / Responsibilities: \nManage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones.\nCoordinate and manage the onboarding configuration and technology integration timeline with customer. \nMonitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates.\nConduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).\nMaintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities. \nUnderstand education terminology and the needs/requirements of school administrations and law requirements for school safety management.\nExercise independent discretion to drive customer participation in setting up and training aspects of launch.\nCreate/design training webinar content. \nEffectively adhere to implementation timeline with the customer.\nExecute detailed configuration procedures and confirm functional. \nConfirm customer expectations are being met for product and staff training rollout.\nReport customer “pulse” evaluation (include in health metrics).\nMaintain clear customer records for launch progress within the designated tool.\nMaintain competitive understanding of Navigate360’s primary competitors.\nEnsure a timely response to customer requests.\nOther duties as assigned.\nQualifications\nRequired Qualifications:\nAssociates or Bachelors Degree; or equivalent years of experience\nPassion for ensuring the physical safety of students, faculty, and staff\nExcellent analytical and problem-solving skills\nExcellent verbal and written (email) communications skills\nDynamic communication presence\nAbility to manage multiple time-sensitive projects and priorities and meet established deadlines. \nExperience documenting processes and creating customer-facing reference materials.\nExperience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.) \nHighly competent in PC/Mac operating systems and Microsoft Office365 Applications\nPreferred Qualifications:\nBachelor’s degree\n1-2 years of Education-Tech SaaS configuration and support experience\n1-2 years of customer software training over the phone\nExperience in Emergency Management, Behavioral Threat Assessment, or Secondary Education\nExperience with Student Information System integrations (Clever, ClassLink, PowerSchool)\nBilingual English/Spanish\nNormal Working Hours and Conditions: Core business hours are generally 8:00 am - 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.\nPhysical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.\nNavigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.","description_format":"text","description_chars":4241,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-19T21:33:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/navigate360-implementation-consultant-i","json_url":"https://alion.io/job/navigate360-implementation-consultant-i.json","meta":{"generated_at":"2026-10-20T21:20:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58698},"rest":"https://alion.io/mcp/rest/get_company?id=58698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnavigate360-implementation-consultant-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnavigate360-implementation-consultant-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnavigate360-implementation-consultant-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/navigate360-implementation-consultant-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnavigate360-implementation-consultant-i"}]}