{"id":2499008,"url":"https://alion.io/job/navina-technical-support-engineer","title":"Technical Support Engineer","company":{"id":48146,"name":"Navina","domain":"navina.ai","url":"https://alion.io/company/navina","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T11:57:25Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T09:05:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nNavina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits\" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.\nNavina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.\nThe Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.\nThe ideal candidate is passionate about technology, troubleshooting, and customer success.\nResponsibilities\nResolve customer issues daily, ensuring timely responses and high levels of customer satisfaction\nProactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction\nContribute to methodologies, best practices, and techniques to improve our support process\nBuild and contribute to Navina’s technical support knowledge base.\nWork closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.\nRequirements\n+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience\nProven experience with SQL and data analysis - MUST\nProven experience with debugging web applications\nStrong project management skills\nExcellent problem-solving and troubleshooting skills\nProven excellent customer-facing communication skills (verbal and written)\nFamiliarity with the US healthcare industry- Advantage \nProven experience in programming (JavaScript, Python, Nodejs) - Advantage \nWhat would you stand out?\nExperience with troubleshooting data pipelines and ETL processes.\nExperience in a fast-growing organization\nStrong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas\nA can-do attitude\nDetailed oriented\nYou don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. 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