{"id":752112,"url":"https://alion.io/job/nawirigroup-sales-administration-manager","title":"Sales Administration Manager","company":{"id":679404,"name":"Nawiri Group","domain":"nawirigroup.com","url":"https://alion.io/company/nawirigroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-10T11:45:16Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-11T16:13:10Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Go2Africa is Africa’s trusted tailor-made safari specialist, with more than 25 years of experience creating deeply personal journeys across the continent. We combine first-hand African expertise, specialist regional knowledge, trusted local relationships and dedicated support to help travellers experience the Africa that’s right for them.\nHome to 21 Condé Nast Traveller Specialists - more than any other African safari company - Go2Africa is recognised by Condé Nast Traveller, Travel + Leisure and the World Travel Awards, and trusted by thousands of travellers around the world.\nAs part of the B Corp-certified Nawiri Group, we generate funding through travel and long-term partnerships, working alongside trusted local organisations to strengthen landscapes, support livelihoods and help people and wildlife thrive together.\nAt the heart of Go2Africa is a team of people who care deeply about Africa, our travellers and the work we do, each playing a part in creating the exceptional journeys and experiences we’re known for.\nRole Summary\nTo lead and manage the Sales Administration team, ensuring accurate, timely and consistent administrative support to the Sales and Client Experience teams across the full client journey. The role is accountable for team performance, service delivery, quality, employee development, stakeholder satisfaction and continuous improvement.\nFunctional Responsibilities\nTeam Development and Onboarding:\nConduct Ensure standardised training is offered to all new Sales Administrators.\n\nDevelop new training material and keep all training material up to date.\n\nMentor and assist new starters with daily tasks until they are confident in their role.\n\nAssist and check audits of new starters and ensure all is 100% before it is sent to the EQ or invoiced.\n\nProvide constant feedback to new starters and ensure problem areas are worked on.\n\nContinuous coaching of new members.\n\nProvide daily support to the Sales Administrator and SQ team.\n\nEnsure all new processes are rolled out and trained on, so the team knows what is expected of them.\n\nAny training gaps that are identified should be retrained to ensure a high standard of work is upheld by every member of the team.\n\nDaily assistance and support to the SA Team:\nEnsure deferrals and cancellations are completed accurately, acting as the escalation point for complex cases.\n\nProvide support and coaching on communicating with a supplier in tricky/challenging rate conversations.\n\nAssist with understanding of rate sheets, where required.\n\nAssist team with investigating rate discrepancies where needed and escalate to the Booking Operations Manager where necessary.\n\nEnsure client folders are ready and up to date on time so that the Travel Administration Team can complete the Reconfirmation Process timeously.\n\nTeam Leadership\nLead, motivate and line-manage all Sales Administrators, setting clear expectations and creating accountability for individual and team outcomes.\n\nAgree annual performance objectives and individual growth and development plans with each team member; review progress quarterly and ensure agreed actions are completed.\n\nConduct monthly one-to-one meetings and formal performance reviews, recognising strong performance and addressing underperformance promptly and fairly.\n\nOwn standardised onboarding and ongoing training, keeping training material accurate and current and ensuring new starters are signed off as competent before working independently.\n\nProvide regular, timely and constructive coaching and feedback based on quality results, observed performance and development needs.\n\nMaintain a team skills matrix and cross-training plan to strengthen capability, succession and operational resilience.\n\nReview and approve leave and shift changes in line with company policy, delegated authority and minimum operational coverage requirements.\n\nPromote a positive, collaborative and client-focused culture that supports wellbeing, accountability and continuous learning.\n\nProcess, Systems and continuous improvement\nTrack team and individual performance at an appropriate daily, weekly and monthly cadence using HubSpot.\n\nIdentify improvement opportunities in Baz and work with the Booking Operations Manager and relevant system owners to progress agreed changes.\n\nMaintain current standard operating procedures, checklists, process maps in HubSpot and training material.\n\nIdentify opportunities to reduce manual work, duplication, bottlenecks, errors and rework without weakening controls.\n\nSupport the testing, implementation and communication of approved process or system changes and ensure the team is trained before go-live.\n\nMonitor adoption and measure whether implemented improvements deliver the intended quality, efficiency or service benefit.\n\nProjects and additional responsibilities\nLead or contribute to cross-functional projects relevant to Sales Administration, operational performance or the client journey.\n\nPerform other reasonable responsibilities aligned with the purpose and level of the role\n\nRequirements\nQualifications\nMatric\n\nDiploma in Travel and Tourism\n\nExperience & Knowledge\nMinimum 2 Years Leadership experience\n\nMinimum of 3-5 years Travel Industry experience\n\nProfessional email and telesales communication\n\nAdministration experience\n\nExperience using our quoting system, Bazaruto and HubSpot (Advantageous)\n\nSkills & Competencies\nDeciding and initiating action\n\nPersuading and influencing\n\nPresenting and communicating\n\nPlanning and organising\n\nWorking with people\n\nExceptional written and verbal communication skills\n\nGood listening skills\n\nLearning and researching\n\nDelivering results and meeting customer expectations\n\nAdapting and responding to change\n\nCoping with pressure and setbacks\n\nSeamless administration and organizational skills\n\nCreativity\n\nAttributes and Behaviours\nPeople-focused\n\nAccountable\n\nDetail orientated\n\nOrganised\n\nSolutions driven\n\nAdaptable\n\nConfident\n\nIndependent\n\nProactive\n\nAgile\n\nHow to apply\nIf this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you!\nGo2Africa Core Values\nWe Care\nWithout our people, we wouldn’t exist. Simply put: we have a genuine concern for our people, and their well-being. We value the close relationships with our partners to ensure the best experience for our travellers. When it comes to our travellers, every detail, even the very finest, matters. This motivates us to offer only the very best experience, one that they will forever hold in their memories, leaving an indelible mark for life.\nWithout our Go2Africans, partners and travellers we wouldn’t exist.\nWe Trust and are Trusted\nOur reputation of 20+ years precedes us and we’re among the longest-standing TOs in the country. We place our trust in each other, our partners and our many industry accolades are testament to our delivery, knowledge, and client service. Our travellers trust us for it.\nWe Go Above and Beyond\nWe don’t settle, we go further, do better and strive more every day to give our travellers the very best experience.\nWe are Resilient\nWe weather any storm.\nWe are solid, can take the hard knocks, learn from them, and move on.\nWe Collaborate\nWe pride ourselves on our partnerships - be that with our travellers, partners or Go2Africans. Our approach is personal, and we take great care of each and every one of our relationships, to ensure we always deliver the highest quality result and share in our joint success.\nWe Conserve\nWe care deeply about Africa’s sustainability, and are invested in protecting communities, wildlife, fauna, and flora. We are deeply passionate about Africa. It’s more than a destination, it’s in our heart …it’s our home.","description_format":"text","description_chars":7708,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Adventure Tourism","Eco Tourism"],"lifecycle":[{"event":"open","at":"2026-09-11T15:59:24Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.477,"p_room":0.28,"age_days":61,"expected_fill_days":26,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/nawirigroup-sales-administration-manager","json_url":"https://alion.io/job/nawirigroup-sales-administration-manager.json","meta":{"generated_at":"2026-11-11T19:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679404},"rest":"https://alion.io/mcp/rest/get_company?id=679404"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnawirigroup-sales-administration-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnawirigroup-sales-administration-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnawirigroup-sales-administration-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nawirigroup-sales-administration-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnawirigroup-sales-administration-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":752112}},{"tool":"search_jobs","arguments":{"company":"nawirigroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":752112},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}