{"id":3586818,"url":"https://alion.io/job/nayax-customer-care-representative","title":"Customer Care Representative","company":{"id":49185,"name":"Nayax","domain":"nayax.com","url":"https://alion.io/company/nayax","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mönchengladbach, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-01T10:08:54Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-02T17:43:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nBeschreibung\nWerde Teil von Nayax, einem weltweit führenden Fintech-Unternehmen (NASDAQ; TASE: NYAX), das bargeldloses Bezahlen, Kundenbindung und Business-Management-Lösungen revolutioniert mit über 1.200 Mitarbeitenden in 13 Niederlassungen weltweit. Bei Nayax bist Du Teil einer vielfältigen und innovativen Gemeinschaft, in der Deine Arbeit wirklich etwas bewirkt und die Zukunft des Zahlungsverkehrs mitgestaltet.\nDie Nayax GmbH sucht ab sofort einenCustomer Care Representative in Vollzeit als Festeinstellung.\nWir suchen Kandidaten mit hoher Belastbarkeit, effizienter Arbeitsweise und mit ausgezeichneten Kommunikationsfähigkeiten. Die Kundenzufriedenheit steht immer an oberster Stelle. Du wirst Teil unseres Customer Service Teams und berichtest an unsere Business Operations Managerin.\nZu Deinen Hauptaufgaben gehören:\nAls erste Anlaufstelle für eingehende Kundenanfragen repräsentierst Du das Unternehmen nach außen. Mit einem professionellen und seriösen Auftreten sorgst Du dafür, dass Kunden sich von Beginn an gut aufgehoben fühlen.\nDu beantwortest Kundenanfragen aus Deutschland und Österreich - hauptsächlich per Telefon aber auch per E-Mail, selbstverständlich auf Deutsch.\nDu legst Kundenaccounts und Verträge an und sorgst für eine saubere, strukturierte Datenpflege\nDu begleitest den Onboarding-Prozess aktiv, behältst den Überblick und hältst sowohl Kunden als auch interne Teams proaktiv auf dem Laufenden.\nDu bist verlässlicher Ansprechpartner für unsere Kunden in allen Fragen zu Abrechnung und Rechnungsstellung.\nRequirements\nWas bringst Du idealerweise mit:\nErfolgreich abgeschlossene kaufmännische Ausbildung\nSicherer Umgang mit MS Office (Outlook, Word und Excel), fundierte Kenntnisse im NetSuite ERP-Programm wären wünschenswert\nHohes Maß an Zuverlässigkeit, Eigeninitiative und Effizienz\nTeam- und kundenorientierte Einstellung\nAusgezeichnete Deutschkenntnisse in Wort und Schrift (Muttersprachniveau)\nGute Englischkenntnisse in Wort und Schrift \nKlingt nach Dir?\nDann freuen wir uns auf Deine Bewerbung! Sende uns Deinen Lebenslauf und ein kurzes Anschreiben an  oder bewirb Dich direkt über unser Karriereportal.\nLearn More about Nayax\nFounded in 2005, Nayax is a global fintech leader providing end-to-end payment, consumer engagement, and business management solutions. We help businesses grow revenue, reduce operational complexity, and deliver seamless commerce experiences across unattended, self-service, and retail environments.\nWith support for 80+ payment methods across 50+ currencies, a European payment institution license, and strategic partnerships with leading global financial institutions, Nayax enables secure, scalable, and future-ready commerce worldwide.\nOperating across 120+ countries with 1,200+ employees in 13 global offices, Nayax combines innovative technology with real-world impact. 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Docs: https://alion.io/developers"}}