{"id":3589549,"url":"https://alion.io/job/nayax-senior-client-success-manager","title":"Senior Client Success Manager","company":{"id":49185,"name":"Nayax","domain":"nayax.com","url":"https://alion.io/company/nayax","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-01T14:35:18Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-11T13:34:34Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nJoin us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.\nIPS by Nayax, is a dynamic division of Nayax. IPS by Nayax is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products locally and has been delivering world-class solutions to the telecommunications and parking industries for 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.\nWe are seeking a Senior Client Success Manage r to join IPS by Nayax, to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer satisfaction, retention, adoption, and groth by building trusted relationships, identifying opportunities, and ensuring clients realize maximum value from IPS solutions. The ideal candidate is a customer advocate, relationship builder, and problem solver who takes initiative, embraces change, and is committed to delivering exceptional customer experiences. This individual will collaborate across departments to ensure successful customer outcomes while maintaining a customerfirst mindset.\nYour key responsibilities will include:\nStrategic Client Management\nManage a portfolio of client accounts and serve as the primary relationship owner.\nDevelop strong partnerships by understanding client goals, operational challenges, and success\nmetrics.\nConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews focused on\nperformance, value realization, and future opportunities.\nMonitor account health and proactively identify opportunities to improve customer satisfaction,\nretention, and product adoption.\nDevelop and execute customer success plans for key accounts.\nCustomer Success & Retention\nMaintain regular client engagement through proactive outreach and strategic touchpoints.\nServe as a trusted advisor by providing guidance, recommendations, and best practices.\nIdentify opportunities for account growth, product utilization, and service expansion.\nSupport customer retention initiatives and mitigate churn risks through proactive engagement.\nDemonstrate a commitment to delivering exceptional customer experiences.\nChange Management & Client Advocacy\nGuide customers through product enhancements, process improvements, and organizational\nchanges.\nAssist clients in adopting new products, features, and technologies.\nAdvocate for customer needs internally and collaborate with cross-functional teams to drive\npositive business outcomes.\nGather customer feedback and communicate trends and recommendations to internal\nstakeholders.\nService Excellence & Issue Management\nMaintain ownership and visibility of customer issues through resolution.\nPartner with Support teams to ensure service level agreements (SLAs) are achieved.\nCommunicate proactively regarding issue status, timelines, and expectations.\nIdentify recurring issues and work with internal teams to implement long-term corrective actions.\nCross-Functional Collaboration\nPartner with Support, Implementation, Product Management, Finance, Operations, and Sales\nteams to deliver a seamless customer experience.\nSupport customer onboarding, adoption, training, and optimization efforts.\nMaintain accurate customer records, account plans, and activity documentation within CRM and\nticketing systems.\nParticipate in internal meetings and initiatives focused on improving customer experience and\noperational effectiveness.\nTeam Development & Mentorship\nMentor and support team members by sharing best practices, customer success strategies, and\nindustry knowledge.\nProvide guidance and coaching to newer Client Success Managers and cross-functional team\nmembers to promote professional growth and consistency in client experiences.\nServe as a subject matter expert and resource for customer relationship management, issue\nresolution, and client engagement strategies.\nFoster a collaborative, customer-focused culture through knowledge sharing, peer support, and\ncontinuous improvement initiatives.\nAssist with onboarding and training of new team members, helping them develop the skills and\nknowledge necessary for success.\nContribute to the development and refinement of customer success processes, playbooks,\ntemplates, and documentation.\nRequirements\nWhat Makes You a Great Fit\nAssociate or bachelor’s degree in business, Communications, Marketing, Information Systems, or a related field preferred.\nMinimum of 2 years of experience in Customer Success, Account Management, Customer Support, Project Coordination, or other client-facing roles.\nExperience managing customer relationships and conducting business reviews or client presentations.\nExperience working within CRM and ticket management systems.\nExcellent verbal, written, and presentation communication skills.\nStrong relationship-building and customer engagement skills.\nStrategic thinker with a proactive and solutions-oriented mindset.\nStrong organizational and time-management skills with the ability to manage multiple priorities.\nAbility to work independently while collaborating effectively across departments\nTechnical aptitude and the ability to understand and communicate software, hardware, and technology solutions.\nComfortable navigating change and helping customers adapt to new products, processes, and technologies.\nProficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.\nDemonstrated commitment to continuous learning and professional development.\nPhysical Demands. Equipment and Machinery:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. Sitting, standing, walking, lifting, and storing supplies and materials throughout the day. Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, calculators, and photocopying equipment. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.\nWork Environment:\nThe work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. \nLearn More about Nayax\nFounded in 2005, Nayax is a global fintech leader providing end-to-end payment, consumer engagement, and business management solutions. We help businesses grow revenue, reduce operational complexity, and deliver seamless commerce experiences across unattended, self-service, and retail environments.\nWith support for 80+ payment methods across 50+ currencies, a European payment institution license, and strategic partnerships with leading global financial institutions, Nayax enables secure, scalable, and future-ready commerce worldwide.\nOperating across 120+ countries with 1,200+ employees in 13 global offices, Nayax combines innovative technology with real-world impact. At Nayax, we build long-term value through smart automation, loyalty solutions, and an agile ecosystem designed to scale with our customers - and our people.","description_format":"text","description_chars":7723,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-01T16:41:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.886,"p_room":0.945,"age_days":9,"expected_fill_days":16,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/nayax-senior-client-success-manager","json_url":"https://alion.io/job/nayax-senior-client-success-manager.json","meta":{"generated_at":"2026-11-11T18:00:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49185},"rest":"https://alion.io/mcp/rest/get_company?id=49185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnayax-senior-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnayax-senior-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnayax-senior-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nayax-senior-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnayax-senior-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3589549}},{"tool":"search_jobs","arguments":{"company":"nayax.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3589549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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