{"id":1918537,"url":"https://alion.io/job/nbbj-marketing-programs-and-crm-operations-administrator","title":"Marketing Programs and CRM Operations Administrator","company":{"id":1811756,"name":"NBBJ","domain":"nbbj.com","url":"https://alion.io/company/nbbj","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-05T17:20:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-01T16:05:30Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"NBBJ is an award-winning design firm recognized as a TIME100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose-driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That’s where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary. You can learn more about our firm, see what it’s like to work here and explore recent projects and ideas at NBBJ.com. Join us to make an impact today!\nThe role at a glance\nNBBJ’s Marketing Operations Team is looking for a Marketing Programs & CRM Operations Administrator to support the operation of firmwide marketing programs and our customer relationship management system. This role combines program management and coordination with hands-on CRM data operations, including record maintenance, routine reporting, data-quality checks, and basic user support.\nThe successful candidate will be organized, dependable, detail-oriented, and comfortable coordinating with marketing staff, Market Leaders, and other firm stakeholders. This role is an important part of the Marketing Operations team’s “engine room,” helping keep initiatives moving and data accurate so that senior team members can focus on systems strategy, analytics, technology enablement, and insight.\nIn your new role, you will:\nMarketing Programs and Initiative Coordination\nCoordinate and support firmwide and Marketing Studio initiatives, including:\nCollateral and marketing programs, training modules and similar programs\nAnnual surveys\nFirmwide content requests from Finance, Legal, HR, and other groups\nCreate and maintain basic project plans, task lists, timelines, templates and owner assignments.\nTrack progress, send reminders, document decisions, and follow up on outstanding deliverables.\nCoordinate objectives, dependencies, and resource requirements while partnering with stakeholders to drive successful execution.\nHelp include simple measures of success, such as completion rates, response rates, participation, content usage, or basic satisfaction indicators.\nCapture feedback and log small tests or improvements to workflows, templates, and reminder cadences.\nCollateral and Content Process Support\nAssist with initiatives that gather, update, organize, and maintain collateral.\nCoordinate requests for updates and track completion across practices and studios.\nPartner with the Marketing Systems Manager on content-system organization and process improvements.\nCRM Data Operations and Reporting\nMaintain accurate CRM records based on information received from Market Leaders, marketing staff, Finance, and other authorized sources.\nProduce scheduled reports for studios, practices, and regions, including pipeline lists, activity summaries, and other routine views.\nRun CRM reports and support defined ad hoc requests while encouraging self-service where appropriate.\nSupport monthly or recurring checks of prospect and sales information in coordination with Finance and the Marketing Operations Director.\nCRM User Support and Enablement\nServe as a friendly, accessible first point of contact for basic CRM questions, such as how to enter information or locate a report. Document recurring questions, issues, and user feedback.\nProvide basic guidance on required fields, record standards, tagging, and established CRM workflows.\nEscalate complex configuration, reporting, data-model, or workflow issues as needed.\nWhat you will need to succeed\n3-5 years of experience in marketing operations, marketing project management and coordination, CRM or database administration, in a professional services firm (preferably AEC).\nStrong organization and follow-through, with the ability to manage recurring responsibilities and multiple small initiatives.\nClear, professional communication skills and comfort sending reminders and follow-ups to peers and leaders.\nAbility to follow established standards consistently and ask questions when expectations are unclear.\nStrong attention to detail in data entry, documentation, reporting, and file organization.\nAbility to work collaboratively with both technical and nontechnical colleagues.\nA dependable, service-oriented approach and willingness to support the successful work of others.\nPreferred qualifications\nExperience supporting marketing programs, content operations, proposal development, business development, client relationship management, or communications initiatives.\nExperience administering and maintaining Microsoft Dynamics 365, Deltek Vantagepoint, or another CRM, ERP, or professional-services business system.\nIntermediate proficiency with Microsoft Excel, Power BI, and reporting tools, including creating and modifying reports, dashboards, views, data lists, and analyses.\nExperience with CRM data governance and quality management, including duplicate resolution, field validation, record reconciliation, list maintenance, and data integrity auditing.\nStrong analytical and problem-solving skills, with the ability to troubleshoot data issues, and recommend process improvements.\nExperience coordinating surveys, training programs, events, firmwide information requests, or cross-functional data collection efforts.\nAbility to manage multiple priorities, maintain attention to detail, and work effectively with stakeholders across marketing, business development, operations, and leadership teams.\nNBBJ is an Equal Opportunity Employer. M/F Disabled and Vet EEO/AA Employer.","description_format":"text","description_chars":5672,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Hospitals & Health Systems","Venues"],"lifecycle":[{"event":"open","at":"2026-10-05T17:20:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 3","filings_12m":9,"filings_prev_12m":15,"green_card_filings_12m":3,"median_offered_wage_usd":73333,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.78,"p_room":0.55,"age_days":26,"expected_fill_days":23,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/nbbj-marketing-programs-and-crm-operations-administrator","json_url":"https://alion.io/job/nbbj-marketing-programs-and-crm-operations-administrator.json","meta":{"generated_at":"2026-11-01T17:57:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811756},"rest":"https://alion.io/mcp/rest/get_company?id=1811756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnbbj-marketing-programs-and-crm-operations-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnbbj-marketing-programs-and-crm-operations-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnbbj-marketing-programs-and-crm-operations-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nbbj-marketing-programs-and-crm-operations-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnbbj-marketing-programs-and-crm-operations-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1918537}},{"tool":"search_jobs","arguments":{"company":"nbbj.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1918537},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}